VP, Functional Remediation Leader

The VP, Functional Remediation Leader at Synchrony is a crucial role responsible for overseeing the end-to-end delivery of all consumer remediation projects within a specific business function. This role involves managing and leading a team of Functional Remediation Coordinators (FRCs) to ensure the timely completion of remediations in compliance with the company's policies and procedures. The VP is also accountable for fostering a culture of continuous improvement, guiding the function through significant changes, and maintaining clear communication with stakeholders. Key responsibilities of the VP include managing a team of FRCs to drive the management and delivery of remediation initiatives, promoting a culture of continuous improvement within the team, leading the function through organizational changes, assigning responsibilities to team members based on expertise and priorities, ensuring effective stakeholder communication, and serving as the first point of escalation for functional stakeholders. The ideal candidate for this role should have a Bachelor's degree in business management, Operations, or a related field, with at least 4+ years of consumer servicing leadership experience. Additionally, candidates should possess 2+ years of experience in leading strategic initiatives, 3+ years of experience in a heavily regulated financial services environment, and the flexibility to engage in in-person activities as necessary. Desired characteristics for the role include demonstrated success in leading cross-functional teams, strong knowledge of the Banking industry, experience with control & risk frameworks, ability to navigate complexity and ambiguity, strong organization and prioritization skills, excellent communication and presentation abilities, and a track record of working with third-party vendors and solution providers. Eligibility criteria for applicants include a Bachelor's degree in Business, Operations, Data Analytics, or related field with 7+ years of relevant experience, or a High School Diploma/GED with 9+ years of experience in reporting/analytics, remediation management, or capacity planning. The working hours for this role are from 8:30 AM to 5:00 PM EST (6 PM to 2:30 AM IST). Internal applicants are advised to understand the mandatory skills required for the position, inform their manager and HRM before applying, update their professional profiles, and ensure eligibility criteria are met before submitting an application. This position is at Grade/Level 12 and falls under the Information Technology job family group.,