Voice Process(Customer Support) || Kolkata/Gurgaon || 2Months- 2 Years Experience

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We are seeking enthusiastic and customer-focused individuals to join our team as Customer Support Executives for our International Voice Process. The ideal candidate will have prior experience in a BPO customer support role and possess excellent communication skills. This is a voice-based process requiring interaction with international clients, ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer queries through voice calls
• Resolve customer issues efficiently and professionally
• Provide accurate information and solutions to customer concerns
• Maintain customer service quality standards and KPIs
• Document all interactions and follow-up as needed

Eligibility Criteria:

• Minimum 2 months to 2 years of experience in a Customer Support role (BPO sector)
• Must be a graduate in any discipline
• Excellent verbal communication skills in English
• Comfortable working in international voice processes
• Must be available to join immediately or within 10 days

Preferred Candidates:

• Candidates with prior international voice process experience
• Strong interpersonal and problem-solving skills
• Willingness to work from office in Kolkata or Gurgaon
• Flexible with rotational shifts (General/UK Shift)