Posted:3 days ago|
Platform:
On-site
Full Time
Job Title: Customer Support Executive - Voice Process
Location: Bangalore, India (Onsite)
Experience: Minimum 6 months
Languages: Fluent in Hindi and English (Compulsory)
Job Summary:
We're seeking a Customer Support Executive to provide exceptional voice support to our customers. You'll handle customer queries, resolve issues, and ensure customer satisfaction.
Responsibilities:
- Handle inbound and outbound customer calls.
- Resolve customer queries and issues in a timely manner.
- Provide accurate product and service information.
- Maintain customer records and update CRM systems.
- Collaborate with teams to resolve complex issues.
Requirements:
- Minimum 6 months of experience in voice process customer support.
- Excellent communication skills in Hindi and English.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment.
Key Skills:
- Voice process expertise.
- Customer service skills.
- Communication and problem-solving.
- CRM software proficiency.
Job Type: Full-time
Pay: ₹200,000.00 - ₹300,000.00 per year
Experience:
Language:
Work Location: In person
SmartCoin Financials Pvt. Ltd.
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