voice process

Description

We are seeking motivated and dynamic individuals for the role of Voice Process Associate in our Information Technology and Services sector. This position is ideal for candidates with 0 to 2 years of experience who are looking to grow their careers in a stimulating environment. As a Voice Process Associate, you will be responsible for handling customer calls, addressing inquiries, resolving issues, and ensuring customer satisfaction. You will work night shifts, providing you with the opportunity to enhance your communication and interpersonal skills while working in a supportive and professional team. The role requires a strong commitment to delivering exceptional service and a passion for continuous improvement in processes. You will be part of a forward-thinking organization that values innovation and fosters personal and professional growth. With comprehensive training provided, you will be equipped to excel in your role and contribute positively to our team. If you are enthusiastic about the prospect of working in a fast-paced environment and are ready to embrace the challenges that come with the night shift, we encourage you to apply for this exciting position.

Responsibilities

• Handle incoming customer calls in a professional manner.
• Address customer inquiries effectively and efficiently.
• Resolve customer issues and complaints to enhance satisfaction.
• Document customer interactions accurately in the system.
• Provide information about products and services to customers.
• Follow up on customer interactions to ensure resolution of issues.
• Collaborate with team members to improve overall service quality.

Requirements

• 0 to 2 years of experience in a voice process or customer service role.
• Excellent verbal communication skills in English.
• Ability to work in a night shift schedule.
• Strong problem-solving skills and attention to detail.
• Proficient with basic computer operations and data entry.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Team player with a positive attitude and a commitment to customer service.

Job Type: Full-time

Pay: ₹13,000.00 per month

Work Location: In person