voice process

• Customer Support: Answer inbound calls and make outbound calls to address customer inquiries, complaints, and issues.
• Information Dissemination: Provide accurate and timely information about products, services, or promotions.
• Issue Resolution: Troubleshoot problems, find solutions, and ensure customer satisfaction.
• Record Keeping: Accurately document all customer interactions, transactions, and complaints in the company's system.
• Call Protocol Adherence: Follow communication scripts, company procedures, and quality standards to maintain professionalism.
• Escalation: Identify and escalate complex or unresolved issues to senior team members or specialized departments.
• Target Achievement: Strive to meet personal and team targets for customer satisfaction and call handling efficiency.
• Essential Skills and Qualifications Communication: Excellent verbal communication and active listening skills are critical for clear customer interactions.
• Customer Service: A strong customer-centric approach with patience and empathy is necessary.
• Problem-Solving: The ability to analyze situations and find effective solutions for customers.
• Computer Proficiency: Basic computer skills and familiarity with Customer Relationship Management (CRM) software are often required.
• Adaptability: The capacity to handle high call volumes, work in a fast-paced environment, and adapt to different customer personalities.
• Educational Background: A high school diploma or equivalent is a common requirement, with some roles preferring prior customer service experience.
• Types of Voice Processes Inbound: Primarily involves receiving incoming calls from customers seeking support or information.
• Outbound: Involves making calls to customers, such as for sales, surveys, or follow-ups.
• International: Often involves handling calls for foreign clients, which requires strong English and potentially other language skills.
• Hiring for freshers and Tamil speaking candidates for tamil voice process

Job Types: Full-time, Permanent, Fresher

Benefits:

• Work from home

Work Location: In person