Voice Process

Jobshop

1 - 5 years

1 - 6 Lacs

Bengaluru Karnataka India

Posted:8 months ago

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Job Description

We are seeking a dynamic and motivated individual to join our team as a Voice Process Executive in India. The ideal candidate will be responsible for managing customer interactions through calls, ensuring customer satisfaction, and providing support for various inquiries.
Handle inbound and outbound calls for customer support.
Provide accurate information and resolve customer queries in a timely manner.
Maintain a high level of customer satisfaction through effective communication.
Document and track customer interactions in the CRM system.
Collaborate with team members to improve service delivery and customer experience.
Excellent verbal and written communication skills in English and Hindi.
Proficiency in using computer applications and CRM software.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and handle pressure effectively.
Prior experience in a voice process role is preferred but not mandatory.

Skills Required

voice modulation accent neutralization call handling customer service problem solving technical support active listening crm software data entry time management

Work Mode

On-site

Job Type

Full Time

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