Jobs
Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Companies Explore leading companies actively hiring talent

Jobs

Interviews

Home
>
Jobs in hyderabad
>
Creative Hands Hr
>
Email & Chat Process- International BPO

Email & Chat Process- International BPO

Creative Hands Hr

0 - 5 years

3 - 6 Lacs

Hyderabad Telangana India

Posted:7 months ago

Apply

Job Description

Key Responsibilities:

Respond promptly and accurately to customer inquiries via email and live chat.
Provide product or service information, handle complaints, and process requests.
Maintain detailed records of customer interactions in CRM systems.
Ensure compliance with client guidelines, data privacy, and quality standards.
Escalate complex issues to higher levels or relevant departments.
Meet process KPIs such as response time, resolution time, and customer satisfaction.
Adapt to different client requirements and cultural communication styles.

Eligibility & Requirements:

Education: 12th pass or graduate in any discipline.
Experience: Freshers welcome; previous BPO/chat/email support experience is a plus.
Excellent written English skills with proper grammar, punctuation, and clarity.
Typing speed of 30-40 WPM with high accuracy.
Basic computer skills and familiarity with CRM or ticketing software.
Ability to work in rotational shifts including night shifts to align with international client timings.

Preferred Skills:

Strong multitasking ability to handle multiple chats or emails simultaneously.
Patience, empathy, and problem-solving orientation.
Knowledge of international customer service standards.
Flexibility to adapt communication style to diverse customer bases.

Skills Required

crm compliance client interaction problem-solving

Work Mode

On-site

Job Type

Full Time

More Jobs at Creative Hands Hr

Graphic Designer

Chennai, All india

2.0 - 6.0 yrs

INR 0 - 0 Lacs

International Chat Support

Hyderabad

Experience: Not specified

INR 0 - 0 Lacs

Voice & Non Voice Process Telesales & Customer Service

Chennai, All india

Experience: Not specified

Salary: Not disclosed

Company Secretary - Qualified

Chennai

1.0 - 4.0 yrs

INR 5 - 9 Lacs

Bengali & Gujrati Voice process, sal 21k take home, Bengaluru

Kolkata, Hyderabad, Bengaluru

Experience: Not specified

INR 2 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Creative Hands Hr

Human Resources

Fiserv

Thane, Maharashtra, India

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Email & Chat Process- International BPO