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Wsne Consulting
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Technical Support || Voice Process

Technical Support || Voice Process

Wsne Consulting

3 - 8 years

1 - 3 Lacs

Hyderabad Telangana India

Posted:7 months ago

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Job Description

Key Responsibilities:

Provide technical assistance to customers via inbound and outbound voice calls.
Troubleshoot and resolve technical issues related to hardware, software, or services, offering solutions to customers.
Guide customers step-by-step through troubleshooting procedures and explain technical concepts in simple terms.
Maintain a high level of professionalism while managing customer concerns and providing timely resolutions.
Document customer interactions, technical issues, and solutions in the CRM system.
Escalate unresolved issues to senior technical teams or subject matter experts when necessary.
Follow up with customers to ensure the issues are fully resolved and offer additional assistance if needed.
Provide feedback and suggestions for product improvements or service issues based on customer interactions.
Ensure compliance with company policies, technical support procedures, and service level agreements (SLAs).
Stay updated on new products, technologies, and troubleshooting techniques to provide accurate support.

Skills Required

technical support voice process troubleshooting customer communication problem solving technical knowledge

Work Mode

On-site

Job Type

Full Time

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Technical Support || Voice Process