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Creative Hands Hr
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Non Voice & E Mail Chat Process

Non Voice & E Mail Chat Process

Creative Hands Hr

0 - 5 years

4 - 7 Lacs

Coimbatore Tamil nadu India

Posted:7 months ago

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Job Description

Key Responsibilities:

Respond promptly to customer inquiries via email and chat.
Understand customer issues and provide accurate, valid, and complete information.
Document all interactions clearly in the system (CRM/ticketing tools).
Escalate unresolved queries to relevant departments as per process guidelines.
Maintain productivity and quality metrics as per SLAs.
Follow communication scripts and support documentation where applicable.
Work in rotational shifts (including night shifts, if applicable).

Eligibility & Requirements:

Education: Minimum HSC / Graduate in any discipline.
Freshers are welcome; prior BPO/email/chat support experience is an added advantage.
Good command of written English grammar, spelling, sentence structure.
Typing speed of 3040 WPM with high accuracy.
Familiarity with basic computer operations, MS Office, and web applications.
Ability to multi-task and work in a fast-paced environment.
Willing to work in rotational shifts including weekends and night shifts.

Preferred Skills:

Experience using CRM tools (e.g., Zendesk, Freshdesk, Salesforce).
Customer-first mindset with problem-solving abilities.
Time management and attention to detail.
Knowledge of e-commerce, fintech, or SaaS platforms (if applicable).

Skills Required

crm customer service computer operations

Work Mode

On-site

Job Type

Full Time

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Non Voice & E Mail Chat Process