Voice Process

Credicus Business Services

0 - 5 years

1 - 4 Lacs

Thane Maharashtra India

Posted:7 months ago

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Job Description

Key Responsibilities:

Inbound & Outbound Calls:
Handle incoming calls from customers to address queries, provide product/service information, or resolve issues.
Make outbound calls to customers for follow-up, feedback, or to promote products/services.
Provide prompt and efficient responses to customer inquiries, ensuring clarity and accuracy.
Customer Support:
Provide first-level support by addressing customer concerns, troubleshooting issues, and offering solutions.
Educate customers on products, services, and company policies, ensuring they understand the value proposition.
Manage customer expectations and guide them through the resolution process effectively.
Complaint Management:
Act as the first point of contact for customer complaints, resolving issues within predefined timelines.
Escalate unresolved issues to the appropriate department while ensuring customer concerns are documented and addressed.
Data & Record Management:
Maintain accurate and up-to-date records of all customer interactions, queries, and resolutions in the CRM system.
Provide feedback to management on recurring issues, customer concerns, or suggestions for process improvement.
Quality Assurance & Compliance:
Adhere to all company policies, scripts, and guidelines during calls.
Ensure all customer interactions are compliant with industry standards and company protocols.
Meet or exceed performance metrics such as call handling time, customer satisfaction, and resolution rates.

Skills Required

voice process inbound & outbound calling communication skills customer service active listening problem-solving crm proficiency

Work Mode

On-site

Job Type

Full Time

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