Voice Process for banking Sector - EXPERIENCED

As a Customer Support Representative at HCL, you will have the opportunity to work in an international voice process for a renowned banking sector without the need for sales, upselling, or cross-selling. With 1 to 3 years of experience in voice processes, you will be responsible for inbound calling in a rotational shift. During your work hours, you will be expected to respond to clients through both voice and written communication, ensuring that their needs are met promptly and accurately. This includes addressing queries related to products, services, data, and client accounts, managing multiple client inquiries simultaneously, and utilizing workflow tools to effectively handle your workload. Your role will also involve contributing to team targets, maintaining accurate records of customer interactions, utilizing knowledge tools to follow correct processes and ask relevant questions, as well as collaborating with internal teams to ensure timely resolution of client queries. Upholding good client outcomes and delivering exceptional service to exceed client expectations will be at the core of your operational activities. To excel in this role, you must possess excellent verbal and written communication skills, a problem-solving mindset, the ability to multitask, and a strong aptitude for both individual and teamwork. Additionally, you can benefit from perks such as cab facilities for home pickup and drop, a 5-day work week, and the opportunity for immediate joining. If you are ready to take on this exciting opportunity, we look forward to meeting you at our walk-in interview on 16th to 17th April 2025 at HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, Chennai-Ambattur. For any queries, feel free to contact HR representatives Syed or Sanjay via email at sanjay-kumarp@hcltech.com or syedmohamed.asadali@hcltech.com.,