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Carrier
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Voice based On-Call Customer Support

Voice based On-Call Customer Support

1 - 3 years

|

3 - 4 Lacs

Posted:1 month ago| Platform:

Apply

Skills Required

customer support on-call support voice support voice process international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the role:

Voice-based on-call customer support professionals

Roles & Responsibilities:

Support & provide service via calls, emails, and tickets
Work on provided offline activities with accuracy and efficiency
Document all offline activities
Follow given SOPs and flag any unresolved issues, escalations to L2
Ability to diagnose and analyze technical problems
Analyse different systems and energy data to find potential for energy optimization.
Work on projects that requires data mining, analysis & presentation
Follows up and meets commitments to customer
Flexibility towards shifts and week offs as per requirement
Flexibility to support multiple projects/customer
Gather insights and analyze through AI driven tools
Ability to be flexible to meet SLA
Ability to complete assigned deliverables within timelines.

Experience:

Education:

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