Voice & Accent Trainer Customer Experience Collections

In this role, you will be responsible for training delivery, curriculum development, coaching & mentorship, and performance management. **Key Responsibilities:** - Conduct voice and accent training sessions for new hires and existing employees. - Facilitate workshops on pronunciation, articulation, pitch control, and intonation. - Provide training on cross-cultural communication and international customer handling skills. - Monitor and assess trainees" progress and provide feedback for improvement. - Collaborate with Oracle training development team to design and update training modules, adapting them to current global communication standards. - Customize training programs based on client specifications, focusing on linguistic needs (American, British, Australian accents, etc.). - Stay updated with the latest industry trends, tools, and training methodologies on communication and accent. - Provide one-on-one coaching to team members for voice and accent correction. - Organize and conduct refresher courses for tenured agents to maintain quality standards on voice and accent. - Conduct voice assessments (pre- and post-training) to evaluate communication skills. - Collaborate with Quality Assurance (QA) teams to ensure call quality aligns with company standards. **Qualifications:** - Career Level - IC3 Oracle, a world leader in cloud solutions, is known for using tomorrow's technology to tackle today's challenges. With a 40+ year legacy of integrity, Oracle thrives by partnering with industry leaders across various sectors. Oracle is committed to fostering an inclusive workforce that empowers all individuals to contribute to true innovation. The company values work-life balance, offers competitive benefits, and supports employees with flexible medical, life insurance, and retirement options. Additionally, Oracle encourages community engagement through volunteer programs.,