Visa Counselor

The Visa Counselor will be responsible for guiding clients through the complete visa application process, from consultation to submission. The role requires excellent communication, up-to-date knowledge of visa regulations, and strong organizational skills to ensure timely and successful visa outcomes.

Job Responsibilities:

Client Counseling:

• Provide accurate and updated information to clients about visa procedures, documentation, processing timelines, and eligibility.
• Counsel clients regarding different visa categories (tourist, student, work, business, etc.) based on their requirements.

Application Handling:

• Assist clients in preparing and reviewing visa applications and supporting documents.
• Ensure accuracy and completeness of all visa-related paperwork before submission.
• Submit applications to the respective consulates/embassies as per guidelines.

Follow-ups & Updates:

• Keep track of submitted applications and regularly update clients on the status.
• Coordinate with consulates, embassies, and VFS centers for smooth processing.

Documentation:

• Maintain proper records of client data, applications, and correspondence.
• Verify authenticity of documents provided by clients.

Knowledge Management:

• Stay updated with the latest visa policies, rules, and regulations of different countries.
• Share updated guidelines and changes with the team and clients.

Customer Service:

• Build and maintain strong relationships with clients.
• Handle client queries, concerns, or escalations professionally.

Additional Support:

• Assist the sales team in converting leads into confirmed clients by providing visa-related clarity.
• Support travel/tour packages by ensuring visa readiness in alignment with itineraries.

Job Requirement:

• Graduate in any discipline
• Minimum 3 years of prior experience in visa counseling in immigration services or travel industry preferred.
• Excellent verbal and written communication skills
• Proficiency in MS Office (Word, Excel, Email, etc.).