Visa counsellor cum administrator

Job Description:

We are looking for a dedicated and detail-oriented Visa Counselor cum Admin to join our team. The ideal candidate will assist clients in understanding visa processes and requirements, provide counseling, and handle administrative duties to ensure smooth operations within the office.

Key Responsibilities:

• Visa Counseling:
• Guide clients through visa application procedures and requirements.
• Provide accurate information about different visa types, eligibility criteria, and documentation.
• Assess client profiles and advise on suitable visa options.
• Documentation & Processing:
• Assist clients in preparing and reviewing visa application documents.
• Coordinate with embassies, consulates, and immigration authorities as required.
• Track application status and update clients regularly.
• Administrative Support:
• Manage daily office operations including scheduling appointments, answering calls, and handling correspondence.
• Maintain organized client records and files.
• Assist in preparing reports and documentation for management.
• Client Relationship Management:
• Provide timely responses to client queries via phone, email, or in-person meetings.
• Manage follow-up with clients to ensure completion of application processes.
• Team Coordination:
• Collaborate with other team members to ensure seamless workflow and client satisfaction.
• Support other administrative tasks as needed.

Qualifications:

• Bachelor's degree or equivalent experience in Administration, International Relations, or related field preferred.
• Prior experience in visa counseling or immigration consultancy is an advantage.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficient in MS Office and basic computer skills.
• Attention to detail and ability to handle confidential information professionally.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Ability to commute/relocate:

• Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Visa filing: 1 year (Required)

Language:

• English (Required)

Location:

• Ernakulam, Kerala (Required)

Work Location: In person