Visa Counsellor

Job Summary: We are looking for passionate and dedicated Visa Counsellors (both freshers and experienced candidates) to join our immigration and overseas education team. The ideal candidate will be responsible for guiding clients through the complete visa process — from counselling and documentation to application submission and follow-ups. Freshers will receive training and mentorship, while experienced candidates will handle independent client cases and mentor junior team members. Key Responsibilities: Provide professional counselling to clients regarding study, work, and visitor visa options for countries like Canada, UK, Australia, USA, and Europe. Handle inbound and outbound client inquiries via phone, email, and in-person meetings. Guide clients about eligibility criteria, required documentation, and visa application procedures. Assist in preparing, checking, and verifying documents such as financials, academic records, and SOPs. Maintain accurate and up-to-date records of all clients in CRM or Excel. Coordinate with the telecalling, filing, and admission teams for smooth case processing. Stay updated with the latest immigration laws, embassy guidelines, and visa requirements. Provide regular updates and feedback to clients regarding their application status. Achieve assigned counselling and conversion targets within timelines. Build and maintain strong, long-term relationships with clients. Skills & Qualities Required: Excellent communication and interpersonal skills (English & Hindi; regional language is a plus). Strong presentation, convincing, and customer-handling ability. Basic computer knowledge (MS Office, Email, Internet, WhatsApp Business). Good organizational and multitasking skills. Positive attitude, confidence, and teamwork spirit. Willingness to learn new visa rules and procedures (for freshers). Experience with visa portals (VFS, CIC, ImmiAccount, UKVI) and CRM tools (for experienced candidates). Experience Required: Freshers: Will be trained and supported during the initial learning period. Experienced (1–3 years): Should have hands-on experience with visa counselling, filing, or documentation for study/work/visitor visas. Educational Qualification:Minimum Bachelor’s Degree in any discipline. Courses or certifications in counselling, communication, or international education are an advantage. Salary & Benefits: Salary: Based on qualification and experience. Incentives: Attractive performance-based incentives and bonuses. Training: One-week professional training (may be unpaid for freshers). Growth: Opportunity to grow into Senior Counsellor / Team Lead / Branch Head roles. Supportive and professional work environment.