Virtual Hygiene Coordinator | Front Assistant (US Based Company)

Job Overview:
We are seeking a proactive and detail-oriented Virtual Hygiene Coordinator to join our remote support team for a U.S.-based dental office. This role includes managing dental hygiene schedules, patient communication, insurance verification, and assisting with virtual front-desk tasks.

Key Responsibilities:

• Manage and confirm daily hygiene appointments (target: 10 hygiene + 2 new patients/day)
• Reactivate inactive patients via phone outreach
• Perform pre-appointment checks: paperwork, insurance, and account status
• Perform post-appointment verifications: scheduling, claim submissions, clinical notes
• Assist with incoming calls (e.g., appointment confirmations, treatment clarifications)
• Handle outgoing follow-up and appointment confirmation calls

Key Performance Indicators (KPIs):

• Maintain full hygiene schedules
• Keep broken appointments below 3%
• Reactivate inactive patients
• Promote and convert patients to SCP membership plans

Requirements:

• Strong verbal and written English communication skills
• Basic understanding of dental terminology (training provided)
• Proficiency in using scheduling software and spreadsheets
• Excellent attention to detail and time management

Work Hours:
Monday to Friday | Evening/Night Shift (aligned with U.S. time zones)

Job Type: Full-time

Pay: ₹29,000.00 - ₹33,500.00 per month

Benefits:

• Paid time off

Schedule:

• Monday to Friday
• US shift

Ability to commute/relocate:

• Thaltej, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Required)

Location:

• Thaltej, Ahmedabad, Gujarat (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

Expected Start Date: 16/07/2025