Posted:5 days ago|
Platform:
On-site
Full Time
Responsible for providing high-quality, priority IT support to Marico leadership, senior managers, and critical business users. Ensures smooth functioning of end-user devices, meeting rooms, and daily IT operations.
Provide white-glove, on-site support to VIP / CXO / HOD users.
Troubleshoot laptops, desktops, mobiles, MS Office 365, Outlook, Teams, VPN & Wi-Fi issues. Support Marico meeting rooms: AV setups, Teams/Zoom/WebEx calls, presentations. Handle system setup, installation, hardware replacement & basic network checks. Manage tickets through ITSM tool and ensure quick resolution. Coordinate with L2/L3 for escalations and follow-ups. Maintain confidentiality, professionalism, and high user satisfaction.
Technical Skills:
Windows 10/11, basic macOS MS Office 365 / Teams / Outlook AD basics, printers, VPN, network basics Mobile device support (Android/iOS) AV/VC setups
Qualification:
Graduate (IT preferred) Certifications (ITIL, MCSA, A+) added advantage
V5 INFOTECH PVT LTD
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mumbai city
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mumbai city
8e-05 - 0.00012 Lacs P.A.
