VIP Services Executive

The VIP Services Trainee is an entry-level role focused on delivering top-tier service to high-value guests. The position involves supporting the VIP Services team with daily operations, ensuring seamless experiences for VIP clients, and maintaining a welcoming environment. This role serves as an introduction to the VIP Services department, offering hands-on training and exposure to luxury hospitality.

Key Responsibilities:

· Welcome VIP guests upon arrival and ensure they are smoothly escorted to their designated areas within the property.

·Address VIP guest requests, including managing reservations for dining, transportation, and accommodations.

· Foster strong, positive relationships with VIP guests to enhance loyalty and satisfaction.

·Provide comprehensive information to VIP guests about property amenities, services, and special offerings.

· Collaborate with various departments to deliver a seamless and exceptional guest experience.

· Monitor and update VIP guest accounts, keeping the VIP Services team informed about guest activities and preferences.

· Maintain accurate records of VIP guest activities and preferences in their profiles.

· Assist in planning and coordinating VIP events, such as exclusive parties and private gaming sessions.

· Safeguard guest information by ensuring strict confidentiality and privacy.

· Perform general administrative tasks and support the VIP Services team as needed.

· Participate in training sessions to acquire new skills and enhance existing expertise.

Qualifications and Requirements:

· Minimum qualification of HSSC pass, diploma, or equivalent; additional training or certification in hospitality management is preferred.

· Strong communication and interpersonal skills, with the ability to solve problems effectively.

· A professional, friendly demeanor with a strong focus on exceptional guest service.

· Excellent organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.

· Proven ability to thrive under pressure and deliver results in high-stress situations.

·  Basic understanding of company operations, amenities, and services.

Flexibility to work varying shifts, including evenings, weekends, and holidays.