Cashier – Roles and Responsibilities (Two-Wheeler Dealership)Daily Cash Handling: Receive payments from customers (cash, UPI, card, cheque). Issue receipts for all transactions. Maintain petty cash and daily cash register. Billing and Invoicing: Generate accurate invoices for vehicle sales, services, accessories, and spare parts. Cross-check bills with service/job cards or delivery notes. Customer Interaction: Greet customers politely at the payment counter. Resolve basic billing or payment queries promptly and professionally. Bank Transactions: Prepare daily bank deposit slips. Coordinate with accounts for timely bank deposits of collected cash/cheques. Record Maintenance: Maintain proper records of cash inflow and outflow. Ensure that all transactions are recorded in the system (Tally/DMS/ERP). Reporting: Submit daily collection reports to the Accounts/Manager. Report any discrepancies immediately to the Finance or Branch Manager. Compliance and Security: Follow dealership and audit guidelines strictly. Ensure the cash counter is secure and maintain confidentiality. Support to Accounts Team: Assist with month-end closing, reconciliation, and audit documentation. Coordinate during stock-taking or physical cash verification. Coordination with Sales & Service Teams: Align with service advisors and sales staff to confirm billing accuracy. Support in promotional billing schemes or discounts. System Usage: Operate dealership management software (e.g., AutoDMS, Tally, or any custom ERP).

Service Advisor – Role & ResponsibilitiesPosition Overview: A Service Advisor acts as the liaison between customers and the service department in an automotive or service-based environment. They are responsible for understanding customer needs, coordinating vehicle or product service work, and ensuring a high level of customer satisfaction. Key Responsibilities:Customer Interaction: Greet customers, understand their service needs, and accurately document concerns and requests. Service Coordination: Schedule appointments, prepare job cards, and communicate service details to technicians. Estimate & Approval: Provide cost estimates for repairs/services, seek approvals, and explain work to be carried out. Status Updates: Keep customers informed about the status of their service, including delays or additional work required. Delivery & Feedback: Ensure timely vehicle/product delivery post-service and collect customer feedback. Documentation: Maintain accurate records of service requests, job cards, parts used, and billing. Cross-functional Coordination: Work closely with technicians, parts department, and billing team for seamless service delivery. Skills & Qualifications:Good communication and interpersonal skills Basic technical knowledge of vehicles or products being serviced Customer service orientation Time management and organizational skills Computer literacy (for service software or CRM systems) Prior experience in a similar role is preferred

Job Title: Sales Executive – Two-Wheeler Department: Sales Reporting To: Sales Manager / Team Lead Location: VFM Honda, Bengaluru Job Role Summary: The Sales Executive is responsible for driving two-wheeler sales by engaging with walk-in customers, following up on leads, explaining product features and finance options, and ensuring a smooth buying experience. The role requires strong interpersonal skills, a customer-first mindset, and the ability to meet monthly sales targets. Key Responsibilities: 👥 Customer Interaction: Greet and engage walk-in and inquiry-based customers at the showroom. 🏍️ Product Presentation: Explain features, specifications, and benefits of Honda two-wheelers (scooters and motorcycles). 📞 Lead Management: Follow up on leads via phone, WhatsApp, or email to convert inquiries into sales. 📊 Achieve Sales Targets: Work towards meeting or exceeding monthly and quarterly sales goals. 💰 Finance & Insurance Support: Guide customers through financing options and coordinate with finance/insurance teams. 📋 Documentation: Assist in processing documents for vehicle booking, registration, and delivery. 📦 Vehicle Delivery: Coordinate timely delivery of vehicles and ensure proper handover with all accessories and documents. 🙋 Post-Sales Follow-Up: Call or message customers post-delivery to ensure satisfaction and encourage referrals. 🧾 Reporting: Maintain accurate daily records of inquiries, test rides, bookings, and sales in CRM or registers. 🤝 Team Coordination: Collaborate with service, accounts, and back-office teams for smooth operations. Required Skills & Qualifications: Minimum 1 year of experience in sales (preferably in automotive or retail) Strong communication and convincing skills (English & local language) Basic understanding of two-wheeler models and features Ability to use CRM software or sales logs Customer-focused attitude with a goal-oriented mindset

Roles of a StorekeeperInventory Management Responsible for maintaining accurate records of stock levels, movements, and ensuring that items are available when required. Receiving and Inspection Verifies incoming shipments for accuracy and quality, checking against purchase orders and delivery notes. Storage and Organization Ensures that goods are stored safely and efficiently, often using a system (e.g., FIFO – First In, First Out). Issuance and Distribution Issues materials to departments or customers according to request forms or production needs. Documentation and Record-Keeping Maintains accurate logs, inventory reports, bin cards, stock registers, etc. Security and Safety Safeguards inventory from damage, theft, or loss, and ensures compliance with safety standards. Stock Audits and Reporting Conducts regular stock counts (monthly, quarterly, yearly) and reports discrepancies to management. 🔹 Key ResponsibilitiesResponsibilityDetailsReceive and inspect goodsVerify quantities and quality; report damages or shortfallsStore items safely and systematicallyLabel shelves, maintain order, and prevent spoilage or damageMaintain stock levelsTrack minimum and maximum levels, raise purchase requests if stock is lowIssue materials as neededBased on authorized requests or work ordersRecord transactionsLog every receipt and issue in software/manual systemsConduct stock countsPerform cycle counts and reconciliations; assist with auditsEnsure cleanliness and safetyMaintain clean, hazard-free storage areasMonitor expiry and obsolescenceEspecially important in food, chemical, or medical supply storageCoordinate with procurement and financeSupport supply chain and financial control by providing inventory dataOperate store equipmentUse forklifts, barcode scanners, weighing machines, etc. 🔹 Skills NeededKnowledge of inventory management systems (e.g., ERP, Excel) Attention to detail and accuracy Organizational and time management skills Basic math and communication skills Ability to operate store-related equipment safely

Premier Technician – Bike (Two-Wheeler)🔧 Role Overview:A Premier Technician is a senior-level bike mechanic responsible for complex repairs, diagnosing advanced issues, mentoring junior technicians, and ensuring top-quality service delivery. They represent a higher skill tier in two-wheeler maintenance and are often trusted with customer satisfaction, workshop efficiency, and technical escalation. ✅ Key Responsibilities:Advanced Bike Diagnosis Use diagnostic tools and manual inspection to identify issues in engine, electricals, and other systems. Complex Repairs & Overhauling Perform major repairs like engine overhauls, transmission issues, and advanced electrical faults. Periodic Maintenance & Servicing Carry out scheduled services including oil change, brake check, chain adjustment, and filter replacement. Quality Control Checks Conduct final inspections to ensure all service and repair work meets company standards. Customer Interaction (if needed) Explain technical issues to customers clearly and professionally when required. Team Leadership / Mentorship Guide and support junior technicians and assign tasks as per skill level and urgency. Service Documentation Accurately fill job cards, service reports, and maintain digital/physical records of work done. Tool & Equipment Management Ensure proper use, maintenance, and storage of service tools and diagnostic equipment. Workshop Cleanliness & Safety Maintain a clean and organized workspace and follow all safety protocols. Warranty & Insurance Jobs Handling Ensure warranty repair protocols and documentation are strictly followed. Spare Parts Knowledge Identify correct spare parts required for repairs and coordinate with the spares department. Customer Satisfaction Focus Ensure the vehicle is delivered in perfect condition and on time, with proper test rides before delivery. Continuous Learning & Updates Stay updated with the latest service bulletins, technical training, and model changes. 🔧 Skills & Requirements:Strong knowledge of two-wheeler systems (engine, suspension, brakes, fuel injection, electronics). Ability to read service manuals and use diagnostic tools. 3+ years of experience in two-wheeler servicing. Certification from recognized automotive training centers (optional but preferred). Good communication and teamwork skills.

A Sales Consultant is responsible for driving sales by identifying customer needs and offering suitable products or services. Their main goal is to generate revenue for the company while building long-term relationships with clients. 🔹 Role of a Sales Consultant:Customer Interaction: Understand customer requirements and recommend appropriate products or services. Serve as the primary point of contact between the company and clients. Sales Generation: Meet or exceed sales targets. Conduct product demonstrations and presentations. Close sales deals and handle negotiations. Product Knowledge: Stay up to date with product features, pricing, and benefits. Educate clients on how the product or service meets their needs. Market Research: Identify new sales opportunities through cold calling, networking, or referrals. Analyze market trends and competitor activities. Customer Service: Provide after-sales support to ensure customer satisfaction. Handle complaints and resolve issues in a timely manner. Reporting: Maintain accurate records of sales, leads, and customer interactions. Provide regular reports to management on sales performance and forecasts. Team Collaboration: Work closely with marketing, product, and customer service teams to improve the customer experience. 🔹 Key Responsibilities Summary:ResponsibilityDescriptionSales Target AchievementReach or surpass monthly/quarterly quotasLead Generation & ProspectingFind and qualify new leadsClient Relationship ManagementBuild strong, lasting relationships with clientsProduct PromotionHighlight benefits and value of offeringsNegotiation & Deal ClosureSecure agreements and close salesFeedback CollectionGather customer insights for product/service improvement

✅ Role of TAE at VFM HondaThe Talent Acquisition Executive (TAE) is responsible for managing the full-cycle recruitment process—from identifying hiring needs to onboarding new employees. The TAE ensures that the right talent is hired efficiently and aligns with Honda's organizational values, productivity goals, and customer service standards. 📌 End-to-End Responsibilities of a TAE at VFM Honda1. Manpower Planning & RequisitionCoordinate with department heads to understand workforce needs. Raise and manage Manpower Requisition Forms (MRF). Get approval from HR Manager and General Manager. 2. Job Posting & SourcingDraft job descriptions with clear roles and qualifications. Post jobs on job portals (Naukri, Indeed), social media, and internal referrals. Source candidates through databases, consultants, walk-ins, and campus drives. 3. Screening & ShortlistingReview resumes and shortlist candidates based on job requirements. Conduct initial screening calls to assess candidate fit. Maintain candidate database for future needs. 4. Interview CoordinationSchedule and coordinate interviews with department heads and HR. Manage interview logistics (slots, locations, panel availability). Collect feedback and communicate results to candidates. 5. Selection Process ManagementCoordinate with functional heads for final selection. Ensure fair, unbiased selection practices are followed. 6. Offer ManagementPrepare and issue offer letters or LOIs (Letters of Intent). Negotiate salary, notice period, and joining dates if necessary. Ensure all approvals are in place for the offer. 7. Pre-Joining FormalitiesCollect pre-employment documents (ID, education, experience, etc.). Organize medical checkups and background verification. 8. Onboarding & InductionCoordinate onboarding and Day 1 formalities. Conduct HR induction and company orientation. Handover new employees to respective departments. 9. Documentation & ComplianceMaintain employee records and recruitment MIS. Ensure all hiring is in line with Honda's policies and statutory guidelines. 10. Reporting & AnalysisTrack recruitment metrics: time-to-fill, source effectiveness, offer-to-join ratio. Report hiring status to HR Manager and management weekly/monthly. 📊 Summary Table: TAE Responsibilities at VFM HondaPhaseResponsibilitiesManpower PlanningForecast vacancies, raise requisitions, align with budgetsSourcingPost jobs, screen CVs, source through portals/referralsInterview CoordinationSchedule rounds, coordinate with panels, collect feedbackSelection & OfferFinalize candidate, negotiate terms, issue offer lettersPre-JoiningCollect documents, run medicals, verify backgroundOnboardingConduct induction, hand over to department, track probationReportingMaintain hiring tracker, prepare reports, track performance metrics 🛠️ Key Skills & Tools NeededCommunication & interpersonal skills ATS (Applicant Tracking System) Excel/MS Office for reports and MIS Knowledge of labor laws and compliance Time management and coordination