Vessel System Support Officer

As a global leader in ship management and marine services, you add value to a vessel's operations by providing quality and efficiency in every sector. Operating around the clock and around the world, you give every client the services they need. Covering crew management, recruitment, quality ship management, technical services, and supporting management and commercial services, you have unrivalled industry knowledge with assured performance. Your values - We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver - are at the heart of everything you do and support your strategy of Investing in Talent. You are always interested in making contact with talented individuals who demonstrate your values and deliver great service for internal and external stakeholders. **Role Overview:** You will undertake projects encompassing all aspects of shipboard systems including large scale system roll-outs, computer/communication system installation, and support. You must balance the ability to participate within dynamic teams with the skill to satisfy the diverse requirements of clients, group offices, and ships. The projects you will undertake may require you to travel to managed vessels or other group offices worldwide. **Key Responsibilities:** - Dealing with operational problems arising during the daily running of communications and computer systems onboard vessels. - Problem determination and resolution of issues reported by vessels experiencing hardware or operational problems. - Proactive maintenance of existing equipment, hardware including networking equipment. - First line troubleshooting of communication issues and escalation to service providers. - Installation and configuration of new equipment (e.g. Servers, Firewalls, Switches, PCs, printers, etc.). - Managing helpdesk tickets and completing tasks allocated from the Helpdesk system. - Carry out cybersecurity audits, assessment, and implement risk mitigation measures. - Respond to cybersecurity incidents reported by vessels and resolve and/or escalate as required. - System health checks. - Maintaining records of systems & vessels supported. - Communication of completed work via Email / Phone support during weekends / public holidays. - Any other tasks assigned by the Team Lead Vessel Support, Head of IT Operations, and Group IS Support Manager. **Qualification Required:** - Hands-on troubleshooting skills to quickly resolve technical issues with equipment, networks, or software in a high-pressure environment. - Knowledge of computer hardware, software, networking, and troubleshooting. - Familiarity with operating systems like Windows, Linux, and possibly others used on vessels. - Understanding of LAN (Local Area Network) and WAN (Wide Area Network), TCP/IP, VPNs, routers, and switches. - Familiarity with managing servers, databases, and onboard systems. - Basic understanding of network security, firewall configurations, and vulnerability management to protect the vessel's IT infrastructure. **Additional Details:** V. Group offers a market-leading salary and benefits package, along with significant opportunities for career growth and personal development. This is a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth. Applications Close Date: 30 Nov 2025,