Vessel System Support Officer

Key Responsibilities and Tasks:

Dealing with operational problems arising during the daily running of communications and computer systems onboard vessels; Problem determination and resolution of issues reported by vessels experiencing hardware or operational problems. Proactive Maintenance of existing equipment, hardware including networking equipment. First line troubleshooting of communication issues and escalation to service providers. Installation and configuration of new equipment (e.g. Servers, Firewalls, Switches, PCs, printers, etc.)Managing helpdesk tickets and completing tasks allocated from the Helpdesk system. Carry out cybersecurity audits, assessment and implement risk mitigation measures. Respond to cybersecurity incidents reported by vessels and resolve and/or escalate as required. System health checks.
Maintaining records of systems & vessels supported. Communication of completed work  Email / Phone support during weekends / public holidays. Any other tasks assigned by the Team Lead Vessel Support, Head of IT Operations and Group IS Support Manager. You will provide support for critical vessel IT and communication issues during weekends and public holidays on a rotation basis.

Essential:

Hands-on troubleshooting: Being able to quickly resolve technical issues with equipment, networks, or software in a high-pressure environment. Knowledge of computer hardware, software, networking, and troubleshooting.  Familiarity with operating systems like Windows, Linux, and possibly others used on vessels. Understanding of LAN (Local Area Network) and WAN (Wide Area Network), TCP/IP, VPNs, routers, and switches. Familiarity with managing servers, databases, and onboard systems. Basic understanding of network security, firewall configurations, and vulnerability management to protect the vessel's IT infrastructure.

Desirable:

Bachelors Degree (or equivalent) in a relevant field such as:
Information Technology (IT)/ Computer Science/ Electrical/Electronics Engineering/ Maritime Engineering. Experience with maritime communication and navigation software such as satellite communication systems, ECDIS (Electronic Chart Display and InformationSystem), and AIS (Automatic Identification System). Experience in IT support in a maritime or offshore environment, particularly in managing the specialised IT systems onboard ships or oil rigs. Familiarity with the unique IT systems used on vessels, including communications systems (satellite, radio), onboard operational software, and bridge systems. Certification in IT Support or Networking: Such as CompTIA A+, Network+, or Cisco's CCNA (Cisco Certified Network Associate) can be advantageous.