Vendor Success Associate

As a Vendor Success Associate at Bottomline, you will play a vital role in collaborating with internal teams to identify and address escalation risks, ensuring revenue retention and positive outcomes. Your focus will be on developing and sharing best practices to enhance the quality, effectiveness, and efficiency of our processes. To thrive in this role, you must possess the ability to manage multiple priorities in a fast-paced environment effectively. Your genuine interest in assisting customers, coupled with empathy and patience, will be key when addressing inquiries and issues. A positive attitude, drive for excellence, and proactive nature are traits that will set you up for success in this position. Additionally, being confident, self-motivated, and a team player are essential qualities we are looking for. Ideally, you should have a minimum of 1 year of experience in the FinTech industry and be familiar with CRM applications for customer management. Any experience in customer success program reporting would be a valuable asset. A Bachelor's Degree with a focus on business or technical aspects is preferred. At Bottomline, we value talent at all career stages and are committed to understanding and supporting individual needs. We pride ourselves on being an equal opportunity employer, dedicated to fostering an inclusive and open work environment for everyone. If you meet the criteria mentioned above and are excited about joining a dynamic and innovative team, we encourage you to apply and be part of our journey.,