Veeva Clinical Vault - Technical Lead

WinWire

8 - 13 years

35 - 50 Lacs

hyderabad bengaluru

Posted:None| Platform:

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Skills Required

vault admin console veeva vault clinical etmf ctms clinical trials documentation workflows study startup security configuration gxp

Work Mode

Hybrid

Job Type

Full Time

Job Description

Primary Skills:

5+ years of experience in Veeva Vault Clinical (CTMS, eTMF, and/or Study Startup).
5+ years of experience in clinical trial processes and documentation workflows.
5+ years of experience in application support in GxP-regulated environments.
4+ years of experience in Vault Admin Console, security configuration, object lifecycle management.
4+ years of experience in managing support tickets using tools like ServiceNow, Jira, or Remedy.
4+ years of experience with validation (CSV or CSA) and change control procedures.
3+ years of experience managing or mentoring a small team or leading client interactions

Role & responsibilities

Lead and manage the application support team for Veeva Vault Clinical modules (CTMS, eTMF, Study Startup).
Coordinate end-to-end incidents, service request, and change request lifecycle in alignment with ITIL processes.
Act as the primary point of contact for client stakeholders on support and release planning.
Own SLA compliance, reporting, and escalation management.
Guide the team through configuration changes, Vault Admin tasks, user access management, and controlled document lifecycles.
Drive root cause analysis and implement preventive actions for recurring issues.
Plan and execute minor enhancements and assist in major release readiness.
Maintain detailed documentation for configuration, processes, and knowledge base articles.
Conduct training sessions and coach team members on Veeva Vault functionalities and customer-specific workflows.
Participate in release testing and validation support aligned with GxP and client SOPs.

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