UX Specialist

UX Specialist

UX SpecialistAudit Workstream

Purpose

• Review and redesign templates, forms, guidance materials, dashboards, and standard documents for usability, clarity, and consistency.
• Establish and maintain a consistent visual and structural design approach across all GIA tools, templates, and content.
• Develop design patterns, naming conventions, navigation structures, and layout standards to support a coherent user experience.
• Streamline workflows and nondigital interactions by identifying friction, duplication, or ambiguity in existing processes.

• Translate user needs, service design insights, and process improvements into intuitive digital user interactions.
• Create wireframes, mockups, and prototypes to test and demonstrate proposed improvements to digital touchpoints.
• Conduct usability testing, feedback loops, and user research to inform design decisions and refine interfaces.
• Partner with Technology and Product Owners to ensure designs are feasible and aligned with platform constraints and data structures.

Content Design Communication

• Simplify and restructure complex guidance, process steps, templates, and communications into clear, accessible, userfocused content.
• Develop visual artefacts (e.g., process diagrams, infographics, interaction flows) to support training, adoption, and change communications.
• Partner with GIA Transformation and Comms teams to ensure updated materials are consistent with GIA standards and goverce.

Collaboration Goverce

• Provide expert UX input into the Design Authority to ensure user experience considerations are embedded in all design decisions.
• Work handinhand with the Service Designer to ensure the futurestate service blueprint translates into practical, intuitive experiences.
• Support Sponsors and workstream teams in testing, refining, and rolling out new or improved user experiences across regions and teams.

Skills Experience

• Proven experience in UX, content design, service design, or experience design in complex organisations.
• Ability to simplify and redesign both digital and nondigital artefacts (templates, documents, workflows).
• Strong visual design, prototyping, and usability testing capability.
• Experience collaborating with multidisciplinary teams, including technology, operations, and subject matter experts.
• Skilled communicator with the ability to translate technical or detailed content into intuitive experiences