Utility Bill New Associate

The position of Utility Bill New Associate at Accenture requires a candidate with Any Graduation qualification and 0 to 1 year of experience. As a part of the Customer Support vertical, your primary responsibilities will include managing and resolving customer queries, handling escalations and complaints, and providing optimal solutions. You will be expected to close faults and complaints within the specified SLAs. Proficiency in email and chat processes, as well as good typing skills, are preferred for this role. Your daily tasks will involve recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support. Additionally, you will be responsible for managing unplanned interruptions to restore normal service operations promptly for non-voice interactions such as email, web, and chat. As a Utility Bill New Associate, you will work within a team environment, with your primary interactions being with your team members and direct supervisor. You will receive detailed instructions for your tasks, and your decisions will be closely supervised as they directly impact your work. This role involves being an individual contributor with a limited scope of work, and it may require you to work in rotational shifts. If you are looking to be a part of a global professional services company like Accenture, with a focus on digital, cloud, and security solutions, then this role may be a great fit for you. Join our team of 699,000 professionals who are dedicated to delivering innovative technology solutions and creating shared success for clients, employees, shareholders, partners, and communities worldwide. Visit www.accenture.com to learn more about us.,