User Onboarding Specialist

Role : User onboarding specialist

Location :

Hyderabad(WFO)

Years Experiences: 1 - 3 Years

• Be the first touchpoint for freelancers and clients after they sign up.
• Handhold users through their first aha moment profile setup, job posting, or AI-assisted work.
• Run onboarding calls, walkthroughs, and demos to activate users quickly.
• Spot friction points and work closely with product + tech to fix them fast.
• Build scalable onboarding playbooks, guides, and video explainers.
• Track onboarding metrics (activation %, first job posted/completed, etc.) and own user success in
  

• Collect raw feedback from the ground and feed it back into our product loop.
• Hustle with the growth team to turn early users into loyal advocates.
  
  
  

• 13 years in onboarding, customer success, or community roles (startup/marketplace experience
  
  
  

• Strong communicator who can simplify tech for anyone.
• Empathy + problem-solving mindset you love helping people succeed.
• Comfortable working in chaos and creating structure out of it.
• Curious, adaptable, and excited to wear multiple hats in a fast-scaling startup.