US Technical Support Specialist - Night Shift

Job Description

Role - Technical Support Specialist Location - Chennai Shift - Night Shift Mode - Hybrid Key Responsibilities: Handle routine support issues such as: User setup, login problems, password resets, and deactivating New Tenant / MetabaseSetup Items (SMTP setup, subscription setup) End to End Testingof new Tenants Visit Failure Monitoring & Scribe Retries Generating or assisting with monthly reports Supporting onboarding tasks for new customers Use existing guides to resolve commonproblems Write clear notes and context for more complextickets before escalating to Tier 2 Identify opportunities to improveor expand internalguides and processes Communicate clearlyand professionally with customers via email or ticketing systems Qualifications: Strong troubleshooting skills and comfort with software platforms Excellent written communication skills Ability to follow and improve step-by-step guides Highly organized and responsive Prior support experience or experience with healthcare/EMR systemsis a plus but not required Why This Role? This is a great fit for someone who enjoys solving problems, helping users, and supporting a mission-driven team—all with a flexiblepart-time schedule. You’llplay a critical role in improving the experience for both our customers and our engineering team.