US Sales Executive

We are seeking a dynamic and results-driven US Sales Executive to join our travel process team. The candidate will be responsible for handling inbound/outbound calls, converting travel inquiries into sales, and providing exceptional customer service to clients based in the US.

Key Responsibilities:

• Handle inbound and outbound calls for flight, hotel, and holiday bookings for US-based customers.
• Convert leads into confirmed sales through effective communication and negotiation.
• Provide fare quotations, travel itineraries, and travel-related solutions as per customer needs.
• Maintain up-to-date knowledge of airline rules, GDS (Amadeus, Sabre, Galileo), and travel industry trends.
• Handle customer queries, cancellations, reissues, and refunds professionally.
• Achieve monthly and quarterly sales targets.
• Ensure a high level of customer satisfaction and retention.
• Maintain records of customer interactions and transactions accurately in CRM systems.

Required Skills and Qualifications:

• Minimum 1 year of experience in US Travel Sales (International process).
• Proficiency in GDS (Amadeus, Sabre, or Galileo) is mandatory.
• Strong communication skills with a neutral or US accent.
• Ability to upsell and cross-sell travel products effectively.
• Good knowledge of airline fare rules, routing, and ticketing processes.
• Target-oriented, confident, and persuasive personality.
• Must be willing to work night shifts.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time
• Provident Fund

Work Location: In person