5553 Us Process Jobs - Page 2

As a customer service advocate, you will be assisting members with various questions on their health plan and ensuring all questions are answered accurately using tools provided. Questions will cover things such as plan benefits, claims inquiries, finding a provider, billing and payment inquiries. Roles and Responsibilities Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution. Answer calls in a timely manner with friendly demeanor and willingness to assist Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage. Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool Make necessary outbound follow ups when needed to support final resolution and satisfaction Follow all compliance guidelines for verification (HIPAA) Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios Responsible for ensuring that primary metrices are met Education & Experience No prior work experience required At least 6 months of customer service experience preferred Background in contact center, healthcare, or insurance is a plus Must have completed high school Minimum age requirement: 18 years Must be proficient in reading, speaking, and understanding English to effectively communicate with customers and follow instructions Please WhatsApp to 7702293051. Hiring process - HR round Versant Voice Operation round

Handle inbound calls for international process. Provide effective solutions and support for customer queries and issues. Maintain high levels of customer satisfaction and professionalism. Need Graduate Fresher - 34k ctc exp - upto 43k Required Candidate profile Excellent communication skills are mandatory. Comfortable with Night Shifts. Contact: Ayushi - 9971729275/Sagar(8826979140)/Mahi - 9871856986

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Virtual drive for Human resource Operations role, Hyderabad on 31-Jul-25 (Friday) Drive Date: 31-July-25 (Friday) Timings: 12:00 PM to 2:00 PM MS Teams Meeting ID: 476 558 477 8530 MS Teams Passcode: BG3Ha7Y5 Experience: 18 months - 5 years (Previous exp. in international voice process or HRO roles is required) Job Location: Hyderabad Shifts: US We are looking for someone with deep understanding and understanding of entire US payroll/Time and attendance process for a client. Current requirement is to mirror the US shifts, participate in processing clients existing Payroll and Time & Attendance processes and technologies to find opportunities for efficiencies, process simplification. Responsibilities • Daily client interactions, working with onshore team on a day to day basis • Be able to review manual processes and define scope for automation/ Improvements • Detail oriented, good communication skills and ability to work independently and within the team environment • Communicate and present to external and internal client as required • Responsible to work with multiple partners • Responsible to align with internal controls and policies and pay attention to details. Qualifications Minimum qualifications • Any graduate (except law) • Meaningful work experience in payroll Process Consulting/ Payroll Operations/Payroll Implementation • Experience on ERPs Preferred qualifications • Good Customer Service skills and analytical skills • ERP Experience Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. **Please keep your E-Aadhar card handy while appearing for interview.

Handle inbound calls for international process. Provide effective solutions and support for customer queries and issues. Maintain high levels of customer satisfaction and professionalism. Need Graduate Fresher - 28 k ctc exp - upto 37 k ctc Required Candidate profile Excellent communication skills are mandatory. Comfortable with Night Shifts. Contact: Ayushi - 9971729275/Sagar(8826979140)/Mahi - 9871856986

Call/whats app CV Pooja 8448718645 International Sales Min 1 year Experience in any International sales voice process Excellent Communication Skills Night Shift 5 Days Working Required Candidate profile Call/whats app CV Pooja 8448718645

Role: Customer Support Skills: Good English Communication skills Exp: 1+ years in international voice Salary : mix 4.4 LPA Notice period: Immi joiner Shift: Night shift Location: Chennai. Regards, Laxman 8098764660

About Client Hiring for One of the Top most Prestigious Multinational Corporations !!! Job Title : International Voice Process Qualification : 10 + 2 OR Graduates Experience : 1+ years NOTE: ONLY IMMEDIATE JOINER Key Skills Required : Excellent verbal communication in English International voice process handling Customer query resolution Call documentation & CRM usage Active listening & problem-solving Ability to handle pressure and high call volumes Basic computer and typing skills Roles and Responsibilities : Handle inbound and outbound calls for international customers in a professional manner Resolve customer queries efficiently and ensure high levels of satisfaction Document all interactions accurately in internal systems Maintain call quality standards and follow company procedures Escalate complex issues to the appropriate department when necessary Work towards achieving daily/weekly performance targets Stay updated on products, services, and process changes Collaborate with team members and supervisors for consistent service quality Location : Bangalore CTC Range : Upto 3.5 LPA (Based On the Previous CTC ) Notice Period : Immediate Shift Timing : Night Shift Mode of Interview : Virtual Mode of Work : Work from Office -- Thanks & Regards, Shivani HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 9980437755 darini@blackwhite.in | www.blackwhite.in ************** Please refer your Friends***************

About Client Hiring for One of the Topmost Prestigious Multinational Corporations !!! Job Title : International Voice Process Qualification : 10 + 2 OR Graduates Experience : 1+ years NOTE: ONLY IMMEDIATE JOINER Key Skills Required : Excellent verbal communication in English International voice process handling Customer query resolution Call documentation & CRM usage Active listening & problem-solving Ability to handle pressure and high call volumes Basic computer and typing skills Roles and Responsibilities : Handle inbound and outbound calls for international customers in a professional manner Resolve customer queries efficiently and ensure high levels of satisfaction Document all interactions accurately in internal systems Maintain call quality standards and follow company procedures Escalate complex issues to the appropriate department when necessary Work towards achieving daily/weekly performance targets Stay updated on products, services, and process changes Collaborate with team members and supervisors for consistent service quality Location : Bangalore CTC Range : Upto 4 Lpa (Based On the Previous CTC ) Notice Period : Immediate Shift Timing : Night Shift Mode of Interview : Virtual Mode of Work : Work from Office -- Thanks & Regards, Chaitanya HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432445/Whatsapp @8431371654 chaitanya.d@blackwhite.in | www.blackwhite.in ****************************** DO REFER YOUR FRIENDS**********************************

We are seeking an experienced Trainer with a strong background in US Healthcare processes and contact center operations. The ideal candidate will be responsible for delivering high-impact training programs to new hires and existing employees, ensuring readiness for client interactions and operational excellence. Key Responsibilities: Deliver training sessions on US Healthcare processes including Claims, billing, eligibility, and customer service protocols. Facilitate onboarding and nesting programs for new hires in a contact center setup. Collaborate with operations, quality, and client teams to ensure training alignment with business goals. Conduct refresher and upskilling sessions for existing staff based on performance and process updates. Maintain training effectiveness through assessments, feedback, and continuous improvement. Support process transitions and updates through timely training interventions. Create and update training materials, SOPs, and e-learning content. Participate in calibration sessions with QA and client teams. Provide floor support and troubleshoot process-related queries post-training. Eligibility Criteria: Minimum 1-2 years of experience in training roles within US Healthcare contact center operations. Interested Candidates share your CV - deepalakshmi.rrr@firstsource.com / 8637451071 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi.rrr@firstsource.com

Key Responsibilities: Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements. Engage customers in meaningful conversations to promote products/services or gather required information. Achieve daily/weekly/monthly Targets and conversion targets. Handle objections professionally and escalate complex issues when necessary. Collaborate with team leads and quality analysts to improve call quality and performance. Ensure compliance with company policies and US calling regulations Required Skills & Qualifications: Bachelors degree or equivalent. 14 years of experience in outbound calling, for US clients. Open to Work from Office Excellent verbal communication and interpersonal skills. Familiarity with CRM tools and call centre software. Open to work night shifts and adapt to US time zones. Goal-oriented with a positive attitude and strong work ethic. Knowledge of US culture and customer behaviour Preferred candidate profile Only Immediate joiner is Considerable If you know anyone suitable for this role, please feel free to refer them. Also, if you have any reference who can join ASAP, kindly share their details. We'd be happy to take this forward. Please reach me at komal.k@diverselynx.in/9310244292 Looking forward to your response

Manage Holiday bookings and itineraries for customers, ensuring accuracy and timely delivery Coordinate with airlines, hotels and other travel vendors. Oversee the day-to-day ops of the travel, Sales department, including managing a team. Required Candidate profile Monitor travel expenses & budget, identifying cost-saving opportunities Create business plan/strategy for our Travel Agency. Set targets for both the agency as well as individual team members.

Role & responsibilities International chat/Voice process Excellent English communication is a must (spoken & written) Rotational shifts & 2 days rotational week off Work Location - Pune Freshers & graduates can apply Fast-paced, global work environment. Note :- Interested candidates kindly, share your updated cv on rudrika.sawant@wns.com or contact - 8983041815

Hi, Parna here from Sharda Consultancy !! Opportunity as Sales Associate in Multiple companies Call/whats app CV- 9564899005 Min 1 years in any International sales voice process Excellent comms Skills Night Shift Salary upto 40k +INC

*ACCENTURE* Mode of Work- WFO Interview process Versant, CD and OPS Interview Versant Threshold : 58 and above only Location – mumbai and bangalore Shift Timing – Shift will be in any of United States of America time zones Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail

Customer Service Agent Freshers & Experienced both can apply Salary 2 LPA to 4 LPA Rotational shifts & Day shifts Share cv on WhatsApp 6367194878

Hi, We are looking for freshers with excellent comm skills for one of our client based in Noida for voice process. Hiring fresher who wants to make their career working with international BPO. Night Shift 5 days working 8:30 pm- 5:30 am 8076343304

NOTE:- This for the freshers to 3 years experience candidates Job Description: Position: Customer Service Executive (Voice US Healthcare Domain)- WIPRO Location: Airoli, Mumbai Shift Timing: Night Shift Process Type: US Healthcare Key Responsibilities: Handle inbound/outbound customer interactions via voice calls. Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism. Maintain detailed and accurate call logs and follow standard operating procedures. Achieve performance targets related to quality, accuracy, and customer satisfaction. Demonstrate effective communication and listening skills to address customer needs efficiently. Adapt to flexible shifts and rotational schedules as per business requirements. Upsell or cross-sell products/services when required. Eligibility Criteria: Graduates (freshers) with excellent communication skills are encouraged to apply. Preference given to candidates with prior BPO experience and complete joining documentation . Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams and Also considering Intermediates/12th as well (recent passout ) Mandatory: PAN card is required during the hiring process Contact : vinay.kohli@niitmts.com For Virtual Interview invite link - Connect with me on WhatsApp - 6394041147 NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Job description **"Step into a Bright Future with JobShop Multiple Call Center Openings!"** - Looking for a place to start or advance your career? JobShop offers more than just a job; we provide a pathway to success. With multiple call center openings across Bangalores top BPOs, youll find the perfect role suited to your skills and ambitions. Freshers, start with us, and experienced pros, discover new growth! - Apply today with JobShop and unlock many opportunities under one roof! Job Details: Location: AMR Tech Park, Honasandra Working Days: 5 Days a Week Week Off: Saturday & Sunday Fixed Off Shift: Rotational Shifts Transport: 2-Way Cab Provided (within specified radius) Eligibility: Freshers & Experienced Candidates Welcome Salary Details: Freshers: 21,000 (Take Home) Experienced: Up to 28,000 (Take Home) Interview Rounds: HR Assessment VNA (Voice & Accent) Operations Round (Scheduled by the Ops Team) Call HR Arshiya-7026112000 / 9964080000 or visit jobshop.ai to explore other open positions with us Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

Job description Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice For Technical & Customer Support SAlary Upto 6 LPA Call HR Muskan On 9380964680 Job description We have opportunity for International voice proces _Night shift_ Technica Support Interested candidate Call HR Muskan On 9380964680 We have opening for Customer service and Technical support Candidate should be with Good to Excellent communication Candidate with International voice experience can apply Fresher can apply -Need good to Excellent Communication Call HR Muskan On 9380964680 visit jobshop.ai to explore other open positions with us Role: Non Tech Support - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not Required

Job description **"Find Your Perfect Call Center Role with JobShop Bangalore’s Top BPO Jobs!"** - Ready to work with the best? JobShop is here to help! As India’s largest BPO recruitment company, we connect freshers and experienced professionals to leading call center jobs in Bangalore. Get quick placement, a competitive salary, and fantastic growth potential. - With JobShop, you apply once and gain access to multiple roles in the industry’s top companies. Why wait? Apply now and join the best in BPO! Job Details: Hiring for Technical support executive/CSE/for international BPO. salary: 27 K to 50K CTC Qualification: Graduation passed, Excellent English communication. shift: Rotational Location: Manyata Tech park, whitefield, Brookfield, Marathalli, Electronic City & BTM Layout Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai For More Details Call HR Shefali-7975181576 or 9964080000 or visit jobshop.ai to explore other open positions with us Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

Job description Join Indias Largest BPO Recruitment Company! We are hiring for multiple top companies across various exciting roles: Positions Available: International Voice Process Domestic Voice Process International Semi Voice Process Social Media Escalation For More Details Please Call HR Medwin on 6360064569 Job Locations & Processes: Whitefield: International Voice Process, International Tech Support & International Semi Voice Process Maratha Halli: International Voice Process & Social Media Process Electronic City: International Voice Process & International Non-Voice Process Bellandur: International Voice Process Candidate Requirements: Freshers and candidates with at least 6 months of experience in International Voice Process, International Sales, or Client Servicing are welcome. Must be flexible to work in rotational shifts. Excellent communication skills are a must. For More Details Please Call HR Medwin on 6360064569 Role: Non Tech Support - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not Required

Work from Office. Direct walkin Immediate Hiring for International voice/semi voice process Good communication is mandatory Process - (Semi voice) Qualification - Graduate/undergraduate Shifts - Rotational shifts and 2 fixed offs Salary: Fresher - 2.5 lpa Experience - sal 4 lpa Location - Chennai & Bangalore, Hyderabad Pls call Raghu 9176188282 for more info Regards Raghu 9176188282

Responsibilities: * Manage international customer queries via phone and email * Resolve issues promptly with empathy and professionalism * Collaborate with cross-functional teams on process improvements Provident fund

Job description 1. Resolve customer complaints via Call. 2. Responding to customer inquiries. 3. Ensure customer satisfaction & provide professional support. 4. Proper resolution to customer Queries. 5. salary up to 35k Pls call Raghu 9176188282 for more info Regards Raghu 9176188282

Graduate Fresher/Experienced (2020+) Fluent English is a must Salary: 22k + upto 9k quarterly incentives Performance bonus, insurance, client perks Hinjewadi, Pune Night shifts, 2-way cab 2 rotational week-offs Apply : Wp/Call HR Gaurav - 9325399945 Perks and benefits Performance bonus, Health insurance, Client perks