US HR Support Coordinator

US HR SUPPORT COORDINATOR

Location: Noida Sector 62

Shift: EST

ABOUT ARK

ARK Solutions, Inc.

SUMMARY

We are currently seeking an experienced and driven US HR Specialist to join our team. This role is responsible for onboarding, offboarding, general questions and support of our US-base consultants and providing excellent consultant care.

The ideal candidate will have for coordinating on-boarding and off-boarding of our candidates.

RESPONSIBILITIES

Onboarding:

• Coordinate and facilitate the onboarding process for consultants hired.
• Ensure all necessary documentation, forms, and compliance requirements are completed during the onboarding phase.
• Conduct orientation sessions to familiarize new hires with time-keeping portals, payroll schedules, benefits insurance and point of contacts from the company.

Offboarding:

• Manage the offboarding process when consultants complete their assignments or decide to leave.
• Conduct last day calls to gather feedback and insights for continuous improvement.
• Coordinate with accounts departments to ensure a smooth transition during offboarding.

Day-to-Day Support:

• Act as the primary point of contact for consultants regarding HR-related inquiries.
• Provide guidance on benefits, policies, and procedures, and address any day-to-day questions or concerns.
• Foster a positive employee experience by promptly resolving issues and concerns.

Compliance:

• Stay informed about US employment laws and regulations to ensure compliance.
• Monitor and update HR policies, paperwork and procedures as needed to reflect changes in legislation.

Data Management:

• Maintain accurate and up-to-date employee records on company HRMS, ensuring compliance with data protection regulations.

General Expections:

• Demonstrate excellent communication skills in interactions with consultants, account managers, and internal departments.
• Exhibit strong problem-solving abilities to address day-to-day queries and concerns promptly.
• Maintain a high level of confidentiality and professionalism when handling sensitive HR matters

REQUIREMENTS

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 3+ years of US HR experience required
• Understanding of US HR practices (tax, E-Verify, benefits enrollment, etc.) highly preferred
• Familiarity with HRMS software (Job Diva) or other onboarding tools.
• Strong communication and interpersonal skills.
• Attention to detail and ability to work in a fast-paced environment.
• Knowledge of employment laws and regulations.