US Healthcare - Trainer

**Immediate Joiners are preferred**

Work Location: Hyderabad

Role & Responsibilities:

• Deliver training sessions on US Healthcare processes including claims, billing, eligibility, and customer service protocols.
• Proven experience in training with over 1+ years of experience as a

  Trainer on papers.

• Facilitate onboarding and nesting programs for new hires in a contact center setup.
• Collaborate with operations, quality, and client teams to ensure training alignment with business goals.
• Conduct refresher and upskilling sessions for existing staff based on performance and process updates.
• Maintain training effectiveness through assessments, feedback, and continuous improvement.
• Support process transitions and updates through timely training interventions.
• Create and update training materials, SOPs, and e-learning content.
• Participate in calibration sessions with QA and client teams.
• Provide floor support and troubleshoot process-related queries post-training

Preferred candidate profile

• Minimum 1+ years of experience in training roles within US Healthcare contact center operations.
• Strong understanding of US healthcare terminologies, insurance workflows, and compliance standards (HIPAA, CMS, etc.).
• Proven experience in facilitating classroom and virtual training sessions.
• Excellent communication skills both verbal and written.
• Proficiency in MS Office tools (Word, Excel, PowerPoint).
• Exposure to LMS platforms and instructional design tools is a plus.

Interested candidates kindly share your updated CV to gsyed.suhail@firstsource.com

Contact: Suhail HR - 9290528486 (WhatsApp)

Disclaimer: