US-BPO TELECALLERS

US TELECALLER- MUMBAI

About the Role-

We are seeking enthusiastic and results-driven professionals to join our Medi Insurance Advantage outbound calling team. In this role, you will connect with US-based customers, educate them about Medicare Advantage plans, and assist them in making informed decisions while ensuring a seamless customer experience.

Key Responsibilities-

· Make outbound calls to potential US customers regarding Medicare Advantage Insurance plans.

· Educate customers about the benefits, features, and eligibility of various plans.

· Understand customer needs and assist them in selecting the most suitable plan.

· Handle queries, provide accurate information, and maintain a high level of customer satisfaction.

· Work towards daily/weekly sales targets and contribute to the team’s performance.

· Maintain updated records of customer interactions and sales activities in the CRM.

· Ensure compliance with US Medicare guidelines and company policies.

Requirements-

· Experience: Minimum 6 months–2 years in US outbound sales, preferably healthcare/insurance process.

· Education: Graduate/Undergraduate with strong communication skills.

Skills-

· Excellent English communication (verbal & written).

· Ability to build rapport, persuade, and close sales.

· Good listening and problem-solving skills.

· Availability: Comfortable working in US shift timings (Night Shifts – EST/PST).

· Preferred: Prior experience in Medicare/Healthcare/Insurance campaigns.

What We Offer-

• Competitive salary + performance-based incentives.

• Attractive commissions for closed sales.

• Training & product knowledge support.

• Opportunity to grow in a fast-scaling BPO environment.

• Supportive team culture and career progression.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person