Urgent Opening | Service Desk Representative | 24 x 7 Shift | Hybrid

Service Desk Representative

Location: This is a hybrid opportunity in Gurugram area.

Qualification : B.Tech/B.E or Full time BCA with MCA Degree

Shift : Rotational Shift

Work Mode : Hybrid

Insight at a Glance

• 14,000+ engaged teammates globally with operations in 25 countries across the globe.
• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortunes World's Best Workplaces list
• #14 on Forbes World's Best Employers in IT 2023
• #23 on Forbes Best Employers for Women in IT- 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

About the role

• Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases.
• Respond to all Customer requests in timely and professional manner.
• Instruct end users in the appropriate use of equipment, software, and/or reference materials.
• Assist with all aspects of technical support, including on-site visits as needed.
• Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
• Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals.

What were looking for

• B.Tech/B.E OR BCA with MCA Fulltime degree required.

• 1-4 years of overall experience is required with excellent communication.

• Must have a minimum of one year helpdesk experience in a corporate environment, two years preferred.

• Must have a comprehensive knowledge of computer hardware/software concepts.
• This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools.
• Must be able to diagnose and resolve moderately complex system hardware, software, network, and operator issues.
• Related certifications including Microsoft Technology Associate (MTA), A+, Network +, preferred, but not required.
• Must be able to read, analyze, and interpret general business/professional journals, technical procedures, or regulations.
• Ability to write reports and/or business correspondence a must.
• Ability to effectively present information and respond to questions from groups of managers, customers, other teammates required.
• Must have excellent customer service and interpersonal communication skills.
• Must have the ability to work in a team environment and present a professional image.
• Must be able to multi-task and be flexible with assigned work schedule.

What you can expect

Were legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

Insight: https://www.linkedin.com/company/insight/

Kindly share your relevant resume at sadhana.ray@insight.com