Urgent Hiring-Desktop Support Engineer

Designation -

Location -

Type -

Roles and Responsibilities:

• Install, upgrade, support, and troubleshoot Windows 7, Windows 8 & Windows10 Operating Systems, Microsoft Office 2010, 2013, 2016, and any other authorized desktop applications
• Install, upgrade, support, and troubleshoot for printers, computer hardware, and any other authorized peripheral equipment
• Performs general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment.
• Performs remedial repairs on computers, laptops, printers, and any other authorized peripheral equipment
• Customize desktop hardware to meet user specifications and site/company standards.
• Returns defective equipment /parts to maintenance inventory, documents customer repairs, and maintains and restocks assigned parts inventory to insure proper spare parts levels.
• Develop trends by monitoring and analyzing incoming calls, problems, and support requests
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Shift In charge.
• Provide user data and application recovery.
• Email account administration, i.e. email account configuration for end users, using MS Outlook.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Provides remote support assistance to the Network Administrators, assisting from offsite locations as needed.
• Familiarize end users with basic software, hardware, and peripheral device operation
• Take ownership and responsibility of queries, issues, and problems assigned to the Desktop Support Team.
• Works with vendor support contacts to resolve technical issues within the desktop environment.
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
• Works with other IT team members regarding new projects/requirements.
• Maintains I.T. records and tracking for an area of responsibility

Benefits:

• Exposure in fastest growing industry
• Experience in domain
• Supportive, collaborative, and growth-oriented culture.