University Success Manager (Partnerships)

Position Title:

Function:

Location:

Role Summary

single point of contact

on-time, smooth academic launches

Key Responsibilities

• Own the

  entire post-MoU onboarding cycle

  for assigned universities in parallel.
• Coordinate

  MoU finalisation, service agreement execution, and escrow account creation

  .
• Manage

  curriculum alignment, infrastructure readiness, and website integration

  .
• Integrate our admissions process with the university's system & train relevant staff.
• Conduct

  weekly review calls

  with university stakeholders and internal teams.
• Maintain and update

  centralised trackers & dashboards

  to monitor readiness.
• Escalate and resolve bottlenecks quickly to ensure zero-delay launches.
• Build

  relationship maps

  for each university to know exactly “who to call for what”.
• Ensure smooth handover to the Academic Program Operations team post-launch.

Required Skills & Competencies

• Execution Mindset

  – Delivers results under tight timelines.

• Stakeholder Management

  – Ability to influence without direct authority.

• Process Orientation

  – Follows SOPs, identifies gaps, and improves processes.

• Communication Skills

  – Excellent verbal & written skills in English; local language fluency preferred.

• Problem-Solving

  – Navigates bureaucracy & resolves operational blockers.

• Multi-Tasking

  – Manages multiple universities in parallel without delays.

Experience

• 3+ years

  in Partner Success, Client Servicing, Enterprise Onboarding, or Higher Education Partnerships.
• Proven track record in high-value, multi-stakeholder project delivery.
• Experience in

  fast-paced, growth-stage companies

  is a must.
• Familiarity with education sector operations is a plus.