Universal Banker Leader

As a Customer Service Manager at HSBC within International Wealth and Premier Banking (IWPB), your role is crucial in planning, directing, and controlling the branch customer interface functions to ensure high customer satisfaction and operational efficiency. Your responsibilities include developing and implementing service and cross-sell discipline to foster a culture of excellent service within the service team. Key Responsibilities: - Ensure a consistently high level of service and product delivery to customers. - Anticipate customer needs and collaborate with the sales team to provide appropriate solutions. - Coach the team to achieve business goals and effectively meet customer needs. - Share best practices to enhance overall customer experience. - Manage, develop, and coach all customer-facing sales and service staff to exceed individual and branch goals. - Maintain visibility on the bank floor to facilitate excellent customer service. - Uphold high standards around HSBC values and behavior. - Manage the branch independently when required and ensure a positive customer experience consistently. - Handle conflicts within teams effectively and manage the platform service stream. - Adhere to processes and controls to identify and mitigate risks, ensuring timely escalation of control issues and reputation risks. - Demonstrate leadership on regulatory and compliance matters, minimizing risks through identification, assessment, mitigation, and control. - Cover and manage all aspects of the branch, focusing on cross-selling bank products and effective lobby management. As an employee at HSBC, you will be part of a workplace culture that values all employees, fosters continuous professional development, offers flexible working arrangements, and provides opportunities for growth within an inclusive and diverse environment. Please note that personal data provided in employment applications will be handled in accordance with HSBC's Privacy Statement, available on the company's website. Join HSBC to unlock new career opportunities and experience the possibilities of working with a global leader in banking and wealth management.,