Job
Description
As the Voice Service Owner within the Unified Communication & Collaboration (UCC) function at our company, you will be leading the voice infrastructure and voice recording services for BFSI clients. Your responsibilities will include ensuring compliance standards are met, maintaining optimal performance, and driving strategic improvements. - Lead voice service strategy, design, and deployment across enterprise environments. - Manage and maintain voice infrastructure such as telephony systems, voice gateways, SBCs, and PSTN integration. - Oversee voice recording platforms to ensure regulatory compliance in BFSI environments. - Handle incident management, root cause analysis, and change control processes. - Define SLAs/OLAs, monitor service performance, and execute service improvements. - Collaborate with compliance teams to enforce voice security policies like DLP, encryption, and recording. - Coordinate with internal teams and vendors for operational support and escalations. - Promote automation and innovation within voice services. - Ensure voice services are delivered within defined budgets and performance targets. Qualifications Required: - 10+ years in IT infrastructure/service management; 5+ years in voice services. - Strong understanding of VoIP, SIP, SBCs, voice recording systems, and compliance needs. - Experience managing Microsoft Teams Voice, Cisco CUCM, or similar enterprise voice platforms. - Working knowledge of DLP, encryption protocols, and BFSI regulations. - Certifications preferred: ITIL, PMP. - Strong communication, documentation, and stakeholder engagement skills. About UST: UST is a global digital transformation solutions provider that has been working with the world's leading companies for over 20 years. With a focus on innovation and agility, UST partners with clients to drive impactful transformation. The company has over 30,000 employees in 30 countries and aims to make a boundless impact by touching billions of lives through technology-driven solutions. As the Voice Service Owner within the Unified Communication & Collaboration (UCC) function at our company, you will be leading the voice infrastructure and voice recording services for BFSI clients. Your responsibilities will include ensuring compliance standards are met, maintaining optimal performance, and driving strategic improvements. - Lead voice service strategy, design, and deployment across enterprise environments. - Manage and maintain voice infrastructure such as telephony systems, voice gateways, SBCs, and PSTN integration. - Oversee voice recording platforms to ensure regulatory compliance in BFSI environments. - Handle incident management, root cause analysis, and change control processes. - Define SLAs/OLAs, monitor service performance, and execute service improvements. - Collaborate with compliance teams to enforce voice security policies like DLP, encryption, and recording. - Coordinate with internal teams and vendors for operational support and escalations. - Promote automation and innovation within voice services. - Ensure voice services are delivered within defined budgets and performance targets. Qualifications Required: - 10+ years in IT infrastructure/service management; 5+ years in voice services. - Strong understanding of VoIP, SIP, SBCs, voice recording systems, and compliance needs. - Experience managing Microsoft Teams Voice, Cisco CUCM, or similar enterprise voice platforms. - Working knowledge of DLP, encryption protocols, and BFSI regulations. - Certifications preferred: ITIL, PMP. - Strong communication, documentation, and stakeholder engagement skills. About UST: UST is a global digital transformation solutions provider that has been working with the world's leading companies for over 20 years. With a focus on innovation and agility, UST partners with clients to drive impactful transformation. The company has over 30,000 employees in 30 countries and aims to make a boundless impact by touching billions of lives through technology-driven solutions.
