Network Engineer-NICE (NTR) - Bangalore Kiya.ai

5.0 - 9.0 years

8 - 17 Lacs

bengaluru

Hybrid

Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations, controls, project delivery. Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and maintenance purposes. Knowledge distribution across regions. Management and monitoring of Voice and Voice Recording infrastructure. Perform daily ready for business checks. Voice Systems support: IPC Unigy Cisco Voice MS Teams Voice Voice Recording Systems support: Nice NTR and NTRX Verint Verba

Posted 2 weeks ago

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Senior Voice Analyst BNP Paribas

5.0 - 7.0 years

0 Lacs

chennai, tamil nadu, india

On-site

Position Purpose The main objective of this position would be to maintain, implement and administer secure, robust, stable, redundant, Voice and Video infrastructure. Propose latest technologies and innovation in Voice and VC domain. Help and support BAU team for any critical incident or task, interact with architecture team for designing IT Infrastructure. Responsibilities Direct Responsibilities - IP Telephony L1 & L2 tasks to be carried out (CUCM, Unity, UCCX, Voice Gateways) - exprience Oracle SBC, Kurmi, Clobba (Codesoft) - Voice incident troubleshooting and escalation to L3 - Manage AV tickets, troubleshoot, fix and replace Video Conferencing units, projectors and a wide array of AV eq...

Posted 1 month ago

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UCC Service Owner - Voice UST Global

5.0 - 10.0 years

0 Lacs

thiruvananthapuram, kerala

On-site

As the Voice Service Owner within the Unified Communication & Collaboration (UCC) function at UST, you will lead the voice infrastructure and voice recording services for BFSI clients. Your responsibilities include ensuring telephony systems meet compliance standards, maintaining optimal performance, and driving strategic improvements. You will be responsible for leading the voice service strategy, design, and deployment across enterprise environments. This involves managing and maintaining voice infrastructure such as telephony systems, voice gateways, SBCs, and PSTN integration. Additionally, you will oversee voice recording platforms to ensure regulatory compliance in BFSI environments. Y...

Posted 2 months ago

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