UC AND UM, VIDEO CONFERENCING-EXCHANGE

Working Technologies:

• Microsoft Exchange 2010 / 2013 / 2016 & O365 versions and messaging technologies.

• Individual has experience working with Exchange Server 2010, 2013, and 2016, can troubleshoot Hybrid Connectivity issues and can provide Exchange Server support, Skype, SharePoint and Unified Messaging Integration.

• Knowledge of OU structures, Group Policies, DNS, DHCP, and IIS.

Hybrid Experience:

• Migrations of users/shared Mailboxes and resource mailboxes.

• Migration issues and their troubleshooting.

• Must have knowledge of Cutover, Staged and Hybrid Migrations.

• Experience in building Hybrid environment with Office 365 and integration with on premise environment and applications

• Experience in using Microsoft Native migration tools for data migration from on premise to Office 365 environment.

• Must have knowledge of SMTP relay using Office 365 and email transport.
  

AZURE AD Connect/DirSync along with AZURE AD:

• Individual can troubleshoot directory synchronization issues from Azure AD Connect, Azure AD Sync, and DirSync.

• Individual should be well versed with new Azure AD and its new services.

• Individual should know about the Staging AAD Connect Server.

• Managing Application hosted in Azure AD, creating App registration in AZURE AD for the client’s requirement.

• Conditional Access policy creations and updating according to the requirement.

• Risky Sign-ins Process in Azure AD.

• MFA working and knowledge of implementing in Azure AD for all the users.

• Individual has worked with Azure Rights Management Services (Azure RMS) including creating RMS policies, updating RMS policies, and troubleshooting RMS policies.
  

ADFS and WAP:

• Individual understands and can troubleshoot authentication services including Active Directory Federation Services (AD FS), WAP and Azure AD.

• Experience in creating and configuring Office 365 tenants. Should have an understanding on Single Sign On service using Microsoft ADFS, Knowledge of PING Federation will be an added advantage.

• Understanding of the claim based rules in ADFS, Extranet Lockout Policy and well acquainted with ADFS versions 2.0 to 4.0
  

Exchange Online/Mail flow with EOP and ATP:

• Various Licensing structures available for Office 365 and well versed with the service offered by Office 365 E5, ATP and EMS licenses.

• Exchange Online (email, calendar, tasks), O365 Administration using Office365 Admin Console and Office365 Command Shell.

• Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution List, and User Mailbox, eDiscovery, Auditing, Litigation hold, Anti-spam, Anti-malware, Security and compliance. Mail routing/management, Installation and configuration of SMTP connectors.

• Must be able to read and understand header analysis.

• Strong knowledge of third party filtering process, EOP and ATP (Safe Attachments and Safe Links)

• Knowledge in Troubleshooting of O365 regular and common issues such Exchange Online users using MS Office Outlook 2016 and OWA.

• Mailbox management like Mailbox permission, delegation, quota management, mail tracking, and mail transport rule creation/modification.

• Strong understanding of day-to-day functionality in Office 365 services like Microsoft Teams, One Drive for Business, Exchange Online & Active Directory and hands on Skype for Business, Mobile Device Management, SharePoint Online, Office Pro plus, Video, Planner, Steam, Delve etc.

• Individual has deployed and / or configured Microsoft Intune including creating policies, resolving conditional access issues, and managing connected devices.

• Individual has experience troubleshooting and working with Skype for Business Server hybrid connectivity to Office 365.
  

Automation:

• Automating and Developing PowerShell scripts for processes within the environment

• Extensive experience and skill in the use of PowerShell to report on and manage O365 services.
  

Vendor Management:

• Manage to handle team, coordinate with client, able to take challenges.

• Escalations handling.

• Vendor Management: Coordinating with Microsoft support in case of roadblock for support cases or related Vendors.

• Coordination with Onsite and Project management team for timely project deliverables.

• Case study and SOP documents creation.

• Training and Knowledge Transfer for junior resources.

• Good understanding of IT Infrastructure technologies and Infrastructure management

Operations

Secondary technical skills:

Active Directory

Graph API

MS Windows 2012 and 2016, 2019.

Power BI reporting tool.

Teams

SharePoint

Non-Technical skills required

• Business and Technical communication, documentation proficiency

• Strong written communication (able to write high quality end user comms, product documentation aimed at business and end users)

• Ability conceptualize solutions and communicate them effectively to internal teams and leadership

• Ability to be concise, articulate, and assertive in all forms of communication

• Excellent analytical, decision making and management skills

• Ability to lead and work collaboratively with a group of senior technical / management teams

• Ability to deal with partners and peers located in Onshore/Offshore.

• Creative and skillful in making Power Point decks look professional and sleek

• Knowledge and experience working in an ITIL driven environment and SNOW Ticketing tool.

• Working experience or ready to work in 24/7 Environment and available as on when required.