Company Description Tumbledry addresses the long-standing problem of laundry with a professional solution suited for urban India. By opening live laundry stores every 3km in urban areas, Tumbledry provides world-class services and has brought technology to revolutionize the laundry industry. As India's largest laundry and dry clean chain with over 1100 stores in 400+ cities, we aim to offer quality and convenience to every urban household. Our goal is to expand to 2000 stores by 2026 to ensure a hyperlocal presence across India. Role Description This is a full-time on-site role for a Call Centre Executive located in India. The Call Centre Executive will be responsible for handling customer queries, providing exceptional customer service, managing inbound and outbound calls, and converting inquiries into sales. Daily tasks include managing customer support requests, resolving issues efficiently, maintaining customer records, and ensuring client satisfaction at all times. Qualifications \n Excellent Customer Support and Customer Service skills Strong Communication and Contact Center experience Proficiency in Sales and ability to convert inquiries into transactions Ability to manage and resolve customer issues efficiently Positive attitude and strong work ethic Experience in the service industry is a plus High school diploma or equivalent; additional qualification is a plus Show more Show less

🚨 We're Hiring: Virtual Account Manager | Tumbledry Solutions 📍 Location: Noida Dector 127 💼 Experience: Minimum 1 Year in Account Management / Client Servicing # About the Role: Tumbledry Solutions is looking for a dynamic Virtual Account Manager to manage and grow relationships with our existing franchise clients. You will be the primary point of contact for clients, responsible for servicing, retention, and upselling value-added services. # Key Responsibilities: 1.)Build strong relationships with assigned franchise clients. 2.)Act as the main point of contact for day-to-day client communication. 3.)Ensure timely resolution of client queries and issues. 4.)Drive client satisfaction, retention, and loyalty. 5.)Identify upselling opportunities and pitch relevant services. 6.)Collaborate with internal teams to deliver value and results. 7.)Regularly track client performance and offer improvement strategies. # Requirements: 1.)Minimum 1 year of experience in Client Servicing / Account Management / Customer Success. 2.)Excellent communication & interpersonal skills. 3.)Strong problem-solving ability and client-first attitude. 4.)Proven track record in handling multiple clients or accounts. 5.)Ability to work independently in a virtual setup. Preferred languages - Malayalam , Tamil, Telugu, Kannada & English 📩 Interested? Drop your CV at [ tanya.shukla@tumbledry.in ] or apply via LinkedIn.

Role: PPC Specialist Job Purpose: We’re seeking a smart, energetic PPC Specialist who is passionate about marketing, technology, and e- commerce. He/she should be someone who loves digging into the data to analyse trends and find data driven insights for the campaigns. The PPC / Paid Search Manager is responsible for implementing Pay Per Click media strategies. The PPC Coordinator can quickly understand, manage, and support initiatives that will contribute to the goals and success of campaigns. In a nutshell, we are seeking an individual who perfectly knows how to build Google Ad campaigns, optimize campaigns on a daily to weekly basis, and strategize the best campaign outcome for our budgets. Our Digital Department supports our Sales team to acquire and retain customers to generate revenues. Key Responsibilities: • Manage, review, and perform daily account responsibilities associated with Google AdWords. • Maintain and monitor keyword bids, daily and monthly budget caps, impression share, quality score and other important account metrics. • Conducting keyword research and writing copy for ads • Manage Display network placement lists on AdWords and through other contextual advertising platforms. • Provide recommendations and execute strategies for keyword opportunities, campaign structuring, targeting, display network, and other aspects of PPC. • Ensuring that all Google Ads are optimized to bring highly targeted traffic while also ensuring a very strong ROI for our budget. • Monitoring the success of campaigns using various reporting tools • Analyzing campaign metrics/data and improve performance • Reviewing traffic in Google Analytics • Conducting AB testing across ads and landing pages • Staying current with Google Ads updates, new technologies, trends, and best practices Core Competencies required: • No less than 3 years of experience in Search Engine Marketing (SEM) and PPC advertising. • Experience in managing moderate to large scale Google Ads accounts in a variety of different business verticals. • Proficiency in all types of Google PPC campaigns – Search, Display, Discovery, Local, Video, Call, App • Advanced knowledge of Google Analytics, Google Ads Editor, Google Data Studio. • Excellent mathematical and analytical skills with high level proficiency in MS Excel. • Bachelor’s Degree (Marketing, Business Development, Economics or related analytics fields) • Google AdWords certifications are must. Career Progression: Manager and Vertical Head of Digital Marketing Team Location: Noida Interested candidate can share resume on tanya.shukla@tumbledry.in

We are hiring for duckduckbaby brand into baby care segment. Position - Retail Associate Location - Gurgaon Golf Course Road For your reference • Website Link - https://duckduckbaby.in We are upcoming with our first 3- Story store in the area of 10,000 sq. feet. Brand : duckduckbaby Location : Gurgaon (Golf Course Road) Employment Type : Full-time Reporting To : Store Manager Key Responsibilities •Greet and assist customers in a warm, friendly, and engaging manner •Understand duckduckbaby’s product line and communicate features, benefits, and care instructions confidently •Meet or exceed personal and store sales targets •Achieve daily, weekly, and monthly sales targets set by the store or area manager •Drive revenue through upselling, cross-selling, and suggesting add-ons based on customer needs •Convert walk-in traffic into purchases through effective product recommendations and customer engagement •Ensure shelves are well-stocked, organized, and clean •Manage returns, exchanges, and customer complaints with grace and professionalism •Stay up to date on baby trends and customer needs to make thoughtful recommendations •Collect customer feedback to share with the team and improve service Who You Are •A people person who genuinely enjoys interacting with customers •Passionate about baby products, parenting lifestyles, or early childhood trends •Sales-driven with a proactive mindset •Organized and detail-oriented •A team player who can also work independently