Job
Description
You will be responsible for designing, piloting, implementing, and supporting standard operations for Cisco and Aruba W/LAN technologies. Your role will involve handling customer incidents related to day-to-day faults through the incident management process. You are expected to contribute to network performance and customer satisfaction business objectives by providing high-quality third-level technical support on all SDLAN Customer services in Orange Business Services. Additionally, you will evaluate and report on new communications technologies to enhance network capabilities. Providing advanced-level SDLAN training to other L2/L3 teams and demonstrating to customers will also be part of your responsibilities. You are required to identify network backbone issues, firewall, and load balancer problems and collaborate with other teams to deliver faster and quality solutions. Timely resolution with proper justification and ensuring good quality of solutions provided are crucial aspects of this role. Qualifications required for this role include: - 6-8 years of experience with an IP Service Provider - Knowledge in enterprise networks focusing on Cisco and Aruba LAN Administration (wired and wireless), LAN management tools like Cisco DNAC and Aruba Central, Network Access Control like ISE and ClearPass, and Cisco Software Defined Access LAN technology - Experience with CISCO, Juniper routers, and switches - Hands-on experience with Cisco DNAC, ISE, SDA, Wireless - Hands-on experience with Aruba Central, ClearPass, Wireless - Knowledge of Juniper Mist will be an extra advantage - API, Scripting skills - Good interpersonal and communication skills - Good time management and organizational skills - Customer-oriented attitude - Ability to work under pressure and multitasking - Team spirit - Proactive and self-motivated - Problem-solving skills You must hold a B.E. in electronics and telecommunications or any other engineering degree. Additionally, a CCNA certification is required, while CCIE/CCNP certifications are preferred. Awards are given based on your skills and performance. You will be responsible for designing, piloting, implementing, and supporting standard operations for Cisco and Aruba W/LAN technologies. Your role will involve handling customer incidents related to day-to-day faults through the incident management process. You are expected to contribute to network performance and customer satisfaction business objectives by providing high-quality third-level technical support on all SDLAN Customer services in Orange Business Services. Additionally, you will evaluate and report on new communications technologies to enhance network capabilities. Providing advanced-level SDLAN training to other L2/L3 teams and demonstrating to customers will also be part of your responsibilities. You are required to identify network backbone issues, firewall, and load balancer problems and collaborate with other teams to deliver faster and quality solutions. Timely resolution with proper justification and ensuring good quality of solutions provided are crucial aspects of this role. Qualifications required for this role include: - 6-8 years of experience with an IP Service Provider - Knowledge in enterprise networks focusing on Cisco and Aruba LAN Administration (wired and wireless), LAN management tools like Cisco DNAC and Aruba Central, Network Access Control like ISE and ClearPass, and Cisco Software Defined Access LAN technology - Experience with CISCO, Juniper routers, and switches - Hands-on experience with Cisco DNAC, ISE, SDA, Wireless - Hands-on experience with Aruba Central, ClearPass, Wireless - Knowledge of Juniper Mist will be an extra advantage - API, Scripting skills - Good interpersonal and communication skills - Good time management and organizational skills - Customer-oriented attitude - Ability to work under pressure and multitasking - Team spirit - Proactive and self-motivated - Problem-solving skills You must hold a B.E. in electronics and telecommunications or any other engineering degree. Additionally, a CCNA certification is required, while CCIE/CCNP certifications are preferred. Awards are given based on your skills and performance.
