Job
Description
About The Role
Skill required: User-Generated Content Moderation - Content Moderation
Designation: Trust & Safety Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamStrong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and (insert language) skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skills
What are we looking for? Ability to establish strong client relationshipThought leadershipCorporate planning & strategic planningLead/set up a team of 15+ resourceso Capacity Planning/Resource Managemento Client Delivery Managemento Long Term and Short Term Forecastingo Stakeholder/ Vendor Engagemento Data Analysis/Managemento Profitability Management/ Cost Controlo Transition Coordinationo Cross-functional Coordination
Roles and Responsibilities: al:o Basic understanding and experience of SQLo Experience in producing high quality dashboards using Excelo Advanced user of MS Office Suite and good computer skills. Advanced expertise with Excel and PowerPoint applicationso Experience in Tableau, Quick Sight, Power BI is an advantageNon - Technical:o Should have excellent Leadership skills o Need to manage the team across different locations and need to ensure deliverables are accurate & on time o Maintaining good relationships with all the stakeholders o Demonstrate use of good analytical skills, problem solving and good decision maker o Ability to work independently and effectively, prioritize workload by assessing needs and prioritizing tasks. Must be able to work independently with some up-front guidance and supervision, and willingness to be flexible, adapt quickly o Clear and concise written, verbal, and presentation skills o Strong interpersonal skills; approachable and flexible o Work towards improvement of reporting to meet strategic Intent and behavioral change at client end o Good communication skills and should be able to work under pressure o Maintaining and creating process related all the documents o Understand different business scenario, automate and create reports o Preparing and summarizing conclusions for various ad-hoc requests to support management, Operations and Quality Team in answering business questions o Ability to check own work for data analysis or computational errors
Qualification Any Graduation
