Job
Description
Role Overview: As a Trust & Safety Associate at Accenture, your role will involve providing support to customers through live chat on various platforms. You will be responsible for responding to customer inquiries, troubleshooting technical issues, placing orders, providing product information, and resolving concerns in a professional and timely manner. Your ability to maintain a calm, positive, and helpful attitude during customer interactions will be crucial to ensure customer satisfaction. Key Responsibilities: - Customer Interaction: - Provide support to customers via live chat on various platforms. - Respond to customer inquiries in a professional and timely manner. - Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving concerns. - Issue Resolution: - Identify and resolve customer issues and complaints effectively. - Escalate unresolved issues to higher-level support teams when necessary. - Maintain a calm, positive, and helpful attitude with all customer interactions. - Product and Service Knowledge: - Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. - Provide clear and concise explanations to customers regarding products, services, or policies. - Chat Handling: - Manage multiple customer chats simultaneously while maintaining a high level of customer service. - Ensure that chat responses are efficient, clear, and accurate. - Meet performance metrics for response time, resolution time, and customer satisfaction. - Documentation: - Document customer interactions accurately in the system. - Log all inquiries, complaints, and solutions provided for future reference. - Maintain detailed records of customer issues and feedback for quality and training purposes. - Collaboration: - Work closely with other team members and departments to ensure seamless service delivery. - Share feedback, best practices, and insights with the team leader to improve overall team performance. - Quality Assurance: - Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. - Participate in regular training sessions to improve skills and knowledge. Qualification Required: - Any Graduation (Note: The additional details about Accenture have been omitted as they were not present in the Job Description) Role Overview: As a Trust & Safety Associate at Accenture, your role will involve providing support to customers through live chat on various platforms. You will be responsible for responding to customer inquiries, troubleshooting technical issues, placing orders, providing product information, and resolving concerns in a professional and timely manner. Your ability to maintain a calm, positive, and helpful attitude during customer interactions will be crucial to ensure customer satisfaction. Key Responsibilities: - Customer Interaction: - Provide support to customers via live chat on various platforms. - Respond to customer inquiries in a professional and timely manner. - Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving concerns. - Issue Resolution: - Identify and resolve customer issues and complaints effectively. - Escalate unresolved issues to higher-level support teams when necessary. - Maintain a calm, positive, and helpful attitude with all customer interactions. - Product and Service Knowledge: - Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. - Provide clear and concise explanations to customers regarding products, services, or policies. - Chat Handling: - Manage multiple customer chats simultaneously while maintaining a high level of customer service. - Ensure that chat responses are efficient, clear, and accurate. - Meet performance metrics for response time, resolution time, and customer satisfaction. - Documentation: - Document customer interactions accurately in the system. - Log all inquiries, complaints, and solutions provided for future reference. - Maintain detailed records of customer issues and feedback for quality and training purposes. - Collaboration: - Work closely with other team members and departments to ensure seamless service delivery. - Share feedback, best practices, and insights with the team leader to improve overall team performance. - Quality Assurance: - Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. - Participate in regular training sessions to improve skills and knowledge. Qualification Required: - Any Graduation (Note: The additional details about Accenture have been omitted as they were not present in the Job Description)
