Trip Designer

Key Responsibilities:

1. Travel Package Design & Development

● Create customized travel packages based on client needs, preferences, and budgets, ensuring each itinerary is unique and aligned with Milan Holidays’ service offerings.

● Research destinations, accommodations, transportation options, and activities to build comprehensive travel itineraries.

● Collaborate with travel partners (hotels, transport companies, activity providers, etc.) to secure the best deals and ensure high-quality service for clients.

● Design and plan group and individual tours, offering a variety of options such as cultural, adventure, luxury, or corporate trips.

● Develop clear and detailed itineraries, including daily schedules, local experiences, and logistical arrangements.

2. Client Consultation & Customization

● Engage with clients to understand their travel goals, preferences, and constraints, and tailor packages accordingly.

● Offer expert advice on travel destinations, attractions, and experiences based on the client’s interests and budget.

● Provide detailed cost estimates, working within budget constraints, while ensuring the best value for clients.

● Adjust itineraries based on client feedback, ensuring flexibility in design and meeting their expectations.

● Stay updated with industry trends to offer innovative, exclusive travel experiences to clients.

3. Supplier and Vendor Management

● Build and maintain strong relationships with travel suppliers, including airlines, hotels, ground transportation providers, and tour operators.

● Negotiate with suppliers to secure the best rates, exclusive offers, and preferred terms.

● Ensure timely booking of accommodations, transport, and activities, and resolve any supplier-related issues promptly.

● Monitor supplier performance and feedback to ensure quality service and adherence to company standards.

4. Sales and Marketing Support

● Collaborate with the sales and marketing teams to develop attractive travel packages for promotional campaigns.

● Assist in creating marketing materials, including brochures, digital content, and promotional offers.

● Ensure that packages are aligned with market demand, trends, and client expectations.

● Participate in travel exhibitions, fairs, and events to showcase Milan Holidays' offerings and gather market insights.

5. Operational Support and Documentation

● Maintain detailed records of each package designed, including itineraries, client preferences, and supplier contracts.

● Prepare necessary documentation for bookings, travel permits, and special requests (e.g., visa requirements).

● Monitor the execution of travel packages, ensuring all details are in place for a smooth experience for clients.

● Work with the Trip Coordinator and other teams to ensure that itineraries are executable on the ground and meet client expectations.

6. Customer Relations

● Build and maintain strong relationships with clients throughout their travel experience, providing personalized service and ensuring high client satisfaction.

● Respond to client inquiries, feedback, and concerns in a timely and professional manner, offering resolutions as needed.

● Keep clients informed about the status of their travel plans, including any changes, delays, or special requests.

● Conduct post-trip follow-up to gather client feedback, ensuring continuous improvement of services.

● Foster long-term client loyalty by delivering exceptional service and anticipating their travel needs.

7. Continuous Learning and Improvement

● Regularly update knowledge of destinations, activities, and the travel industry to enhance the travel experiences offered.

● Participate in industry training, conferences, and familiarization trips to stay informed on the latest travel trends and offerings.

● Gather client feedback after each trip to refine and improve future package designs.

Key Requirements:

Educational Qualifications:

● A degree or diploma in Travel & Tourism, Hospitality Management, or related fields is preferred.

● Certification in Travel Planning, Tour Management, or similar qualifications is a plus.

Experience:

● Minimum 1 year experience in designing travel packages, itinerary planning, or travel consulting is highly desirable.

● Knowledge of various destinations, tourist attractions, and accommodations across different regions (domestic and international).

● Experience working with travel suppliers and vendors is an advantage.

Skills:

● Strong creative and analytical skills, with the ability to design unique and engaging travel experiences.

● Excellent communication and interpersonal skills to interact with clients and suppliers effectively.

● Strong attention to detail and organizational skills to create precise, well-structured itineraries.

● Proficient in Microsoft Office Suite, CRM software, and travel booking platforms.

● Good negotiation skills to secure competitive rates from suppliers.

● Ability to manage multiple packages and clients simultaneously while meeting deadlines.

Personal Traits:

● Passionate about travel and providing exceptional service to clients.

● Strong problem-solving skills and the ability to work under pressure.

● A proactive, creative thinker with a keen eye for detail.

● Ability to work independently and as part of a team in a fast-paced environment.

● Client-focused with a dedication to creating personalized and unforgettable travel experiences.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

• Day shift

Work Location: In person