Role: Team Lead Operations (International Voice Process) Location: Bangalore CTC: Up to 6.4 LPA Immediate joiners Key Responsibilities: Team Management: Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts). Set and track performance targets and KPIs. Implement strategies to achieve and exceed performance goals. Quality Assurance: Ensure adherence to quality standards and protocols. Conduct regular quality checks and audits of calls. Provide coaching and training to enhance service quality. Operational Management: Manage daily operations to ensure efficient workflow and resource allocation. Handle escalated customer issues and complaints. Collaborate with other departments to resolve complex issues. Reporting: Prepare and present regular performance reports to senior management. Analyze trends and identify areas for improvement. Recommend and implement process improvements. Training and Development: Identify training needs and coordinate training sessions. Foster a culture of continuous learning and development within the team. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements. Maintain up-to-date knowledge of industry trends and best practices. Requirements: 4-5+ years of International BPO experience, with at least 1 year in team lead role (on paper). Strong communication and interpersonal skills. Flexible to work in shifts.

Job description Role: Senior Specialist Trainer (V&A Trainer) & (Process Trainer) Immediate Joiners Experience: 5+ years (2 years International Voice Process Mandatory for V&A) (1 years International Voice Process Mandatory for Process trainer) Location: Bangalore Sifts: Night (US Process) Mandatory Skills Training Delivery Expert Competency Level in facilitation and delivering training Expert in managing classes Training Needs Analysis Should be an expert in interpreting and assessing training and development needs of individual and teams to develop appropriate and effective training strategies to bridge identified gaps. Training Design & Development Should be knowledgeable on ADDIE and 6Ds of Breakthrough learning in ensuring effective training delivery while achieving business objectives. Analytical and Problem Solving Skill Able to establish structure and procedures to protect classified information. Ability to make administrative and procedural decisions and judgments. Ability to determine problems, to problem solve and recommend solutions. To seek out better methods of training classes to operate. Coaching and Performance Management Ability to diagnose performance gaps and identify the training needs of a team of trainers. Ability to prepare coaching and development plan to help the team of trainers improve their performance. Documentation and Administrative Skill Able to participate during training, orientation and awareness programs such as QISMS, DPA, and the relevant company policies and standards. Able to report information security related incidents without any delay to the right authority. - Example: All information-related incidents, losses, weaknesses and software/hardware malfunctions, breaches of confidentiality. Able to establish, implement and continuously improve the quality information security policies assigned to him / her. Conducts RCA and recommends solutions

Job description Job Title: Quality Analyst International Voice Process Location: Bangalore Shift: US Rotational Shifts CTC: 5 - 6 LPA (based on experience) Job Overview: We are seeking a detail-oriented and experienced Quality Analyst to evaluate and ensure the delivery of high-quality customer service in our international voice contact center. The ideal candidate will monitor calls, identify process gaps, and collaborate with stakeholders to drive continuous service improvement. Key Responsibilities: Monitor and evaluate inbound and outbound calls for quality, compliance, and customer service standards. Identify coaching needs and provide actionable feedback to agents for performance improvement. Conduct root cause analysis on quality issues and recommend process enhancements. Collaborate with Team Leads and Trainers to address quality gaps through targeted coaching and training. Maintain detailed quality reports and dashboards for regular performance tracking. Design quality assurance processes and audit frameworks to ensure compliance with client requirements. Participate in calibration sessions to align on scoring methods and maintain consistency. Support continuous improvement initiatives across customer service processes. Stay updated on product/process knowledge and quality standards. Qualifications: Bachelors degree (mandatory). 5+ years of experience in a contact center environment. At least 3-4 years of experience in a Quality Analyst or QA-related role, preferably in an international voice process. Willingness to work night shifts and rotational weekly offs. Type: Full Time, Permanent

Greetings from Trigent Software!! Hiring freshers for P2P executive **Only candidates who has completed Bcom, BBA can apply** Role: Accounting P2P Executive Mode of Work: Work from Office Location: Gurgaon Working Days: 5 days Shift: US Rotational shift Qualification: Graduation Salary: From 2.58 LPA Responsibility: Manage end-to-end process of customer credits, sales orders, collections and customer payments. Provide end-to-end support of revenue and cash flow cycles from order booking through collection. Flexible with Shifts including Night Shift Work from office Candidate should be within Cab Boundary CTC - 18K Preferred Candidates Profiles: * Candidate should be comfortable with the US Shift * Candidate should have a good knowledge of accounting payable process Perks and Benefits: * 2- way Cab will be provided * Food facility Interested candidates can contact to HR Reena @8072181834 or can share their resumes to reena_s@trigent.com Regards, HR Reena Trigent Software 8072181834 reena_s@trigent.com

Role & responsibilities Key Responsibilities: Develop and maintain software applications using Go or Java. Work with databases like DynamoDB, Postgres, Aurora, and RDS. Collaborate with teams to design and deploy scalable, reliable systems. Contribute to the development of microservices and containerized applications using Kubernetes, Docker. Participate in code reviews and follow best practices to maintain code quality. Must-Have Skills: Proficiency in Go (preferred), or Java (Working to Practitioner level). Experience with DynamoDB, Postgres, Aurora, and RDS (Working knowledge). Experience with Angular (Working knowledge). Hands-on experience with Kubernetes and Docker (Working knowledge).

Job description Consultant ( US Consultant/ Canadian Consultant / Australian Consultant ) Location : Hiring for Bangalore Mandatory Points : 1. Good English Communication is required. 2. Should be Flexible with Night shits. 3. Looking for 2024 and 2025 Freshers. 3. Must have original Degree marksheets with PDC. Consultant: responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement. Competencies: Ability to understand the basic nature of the domain and relating that to the entire value chain of mortgage and title insurance solutions, Timeshare property, Claims Servicing & Claims Prevention etc. Ability to Retrieve relevant information using appropriate Online Business-related Websites Ability to use these tools to perform required search and collate information. Ability to Process Simple, Medium and High complexity tasks o Follow the set guidelines/framework while structuring all work products o Maintain compliance to the Quality metrics o Ability to display the culture of FTR (First Time Right) While processing orders o Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively Technical Skills : Educational Qualification and Experience: Minimum of 15 years of formal education Graduate Interested Candidate can send there 'RESUME' in this below mention mail nischitha_a@trigent.com Or can also contact us on 6366478114 Role: Associate / Consultant Industry Type: BPM / BPO Department: Consulting Employment Type: Full Time, Permanent Role Category: Management Consulting Education UG: B.Com in Any Specialization, B.Sc in Any Specialization, B.B.A/ B.M.S in Any Specialization

Role & responsibilities • Develop, maintain, and enhance applications using Java, AWS , Angular and related technologies. • Collaborate with cross-functional teams including product managers, QA, and DevOps to define and deliver high-quality software solutions. • Participate in all phases of the software development lifecycle, including design, implementation, deployment, and maintenance. • Write clean, efficient, and well-documented code following industry best practices.

Consultant Location : Hiring for both Bangalore and Salem Mandatory Points : 1. Good English Communication is required. 2. Should be Flexible with Night shits. 3. Looking for 2023 and 2024 Freshers. 3. Must have original Degree marksheets with PDC. US Consultant: is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of an identified mentor/lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement. Competencies: Ability to understand the basic nature of the domain and relating that to the entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc. Should have basic knowledge of Australian Mortgage and Title Insurance Concepts Ability to Retrieve relevant information using appropriate Online Business-related Websites Ability to use these tools to perform required search and collate information. Ability to Process Simple, Medium and High complexity tasks o Follow the set guidelines/framework while structuring all work products o Maintain compliance to the Quality metrics o Ability to display the culture of FTR (First Time Right) While processing orders o Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively Technical Skills: Educational Qualification and Experience: Minimum of 15 years of formal education Diploma/Graduate (Commerce/Art/Business Administration) Location : Hiring for both Bangalore and Salem Interested Candidate can send there 'RESUME' in this below mention mail nischitha_a@trigent.com Or can also contact us on 6366478114

JOB DESCRIPTION Answer ACD calls related to technical issues of the users ranging from local desktop to applications and AV requirements. Respond to email and SRS requests for audio conference bookings. Act as conference operator for high profile calls. First line troubleshooting if problems are reported using diagnostic techniques. Translate user requirements to the system for event execution. Resolve booking issues and ensure latest information is made available for event setup. Remote setup and tear down of Audio Visual events including VCs as per the user requirements. Supporting the client in the use of AV Systems. Supporting Video Conferencing calls. Liaising with stakeholders to ensure successful execution of events Coordinate preventative maintenance to AV equipment. Troubleshoot AV / Event related issues during set up or during the actual call, as and when it arises Escalation when problems persist. Promote and adhere to the Company’s policy and procedures. Running metric reports. Any other responsibilities as requested by the lead and / or any designated member from the team. Should be flexible to work in any of the 24 x 7 shift. Skills: Excellent Communication

Job Summary: Infosys is looking for a Technology Lead with strong experience in IBM Maximo 7.6 and related integrations. The role involves technical design, development, testing, and deployment of Maximo solutions and integrations. You will lead Maximo implementations, support technical consultations, and collaborate with cross-functional teams to deliver enterprise-grade solutions. Key Responsibilities: Lead IBM Maximo solution design, development, testing, and integration Install, configure, and troubleshoot Maximo 7.6.x.x , including Fix Packs, WebLogic, WebSphere, SSL/SSO, and Linux servers Manage Maximo Security , data migrations , and release deployments Implement Maximo Integration Framework (MIF) and integrate with platforms like SAP PI and MuleSoft Create and maintain automation scripts (Python/JavaScript) and REST/JSON integrations Design BIRT reports and support data modeling for BI reporting Support Azure DevOps , F5 Load Balancer , and IBM HTTP Server configurations Collaborate with clients, business stakeholders, and vendors to understand and deliver requirements Mandatory Qualifications: Bachelors degree or equivalent experience 8+ years of hands-on experience in IBM Maximo (configuration, support, integration) Preferred Skills: Installation & troubleshooting of Maximo 7.6.x.x Expertise in WebLogic 12.2.1.3 , WebSphere 9.x , RHEL 7 , SSL/SSO setup Familiarity with Azure DevOps , SAP PI , MuleSoft Strong in ETL , data migration , Informatica , and MIF Working experience with REST APIs , JSON/XML , Java , C++ Knowledge of Oracle , DB2 , and SQL Server Experience designing object-oriented solutions , scripting, and application security

Key Responsibilities 1. Application Development: Develop and maintain scalable applications using Node.js, Python, or similar technologies. Write optimized BigQuery SQL scripts for data processing and analysis. 2. CI/CD Deployment: Build and manage CI/CD pipelines, preferably using CircleCI or similar tools. 3. Cloud Platforms: Work with cloud platforms (e.g., AWS, Google Cloud Platform, or Azure) to build and deploy solutions. 4. Test-Driven Development (TDD): Write unit and integration tests to ensure code quality and reliability. 5. Team Collaboration: Collaborate with team members to identify requirements, design systems, and deliver solutions. 6. Problem-Solving: Proactively identify and resolve technical challenges, ensuring seamless integration with existing systems. 7. Continuous Improvement: Learn and adopt best practices, and contribute to the teams growth by staying updated on emerging technologies. Primary Skills Node.js and JavaScript development. Proficiency in Python for scripting and automation. Experience in BigQuery SQL scripting or equivalent SQL platforms. Familiarity with CI/CD pipelines and tools like CircleCI. Strong understanding of Test-Driven Development (TDD) principles. Basic experience with cloud platforms (e.g., GCP, AWS, Azure). Good to Have Skills Hands-on experience with Google Cloud Platform (GCP) services like Pub/Sub, BigQuery, Cloud Functions, Cloud Run, Kubernetes etc. Knowledge of Event-Driven Architecture and messaging systems. Understanding of Evolutionary Architecture principles and practices. Qualifications Experience: 3+ years of development experience with Node.js, Python, or similar programming languages. Programming Skills: Proficiency in object-oriented programming and a solid understanding of design patterns. Cloud Platforms: Familiarity with AWS and GCP platforms; Database Proficiency: Experience with SQL and NoSQL databases. Coding Standards: Ability to write clean, well-structured, high-quality code. Teamwork: Excellent collaboration and communication skills. Initiative: Proactive, responsible, and able to effectively identify, communicate, and resolve issues and risks. Growth Mindset: Willingness to continuously improve your skills and lead team growth, including learning new technologies related to frontend development and data to enhance backend capabilities. Language Skills: Proficiency in English (listening, speaking, reading, and writing) is a

Greeting rom Trigent !! Share CV :sanovar_f@trigent.com Consultant Consultant: is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement. Competencies: Ability to understand the basic nature of the domain and relating that to the entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc. Should have basic knowledge of Mortgage and Title Insurance Concepts Ability to Retrieve relevant information using appropriate Online Business-related Websites Ability to use these tools to perform required search and collate information. Ability to Process Simple, Medium and High complexity tasks o Follow the set guidelines/framework while structuring all work products o Maintain compliance to the Quality metrics o Ability to display the culture of FTR (First Time Right) While processing orders o Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively Technical Skills: Educational Qualification and Experience: Minimum of 15 years of formal education Diploma/Graduate (Commerce/Art/Business Administration) Interested candidates can contact to HR Sanovar -9686298179 or can share their resumes to sanovar_f@trigent.com Regards, HR Sanovar Trigent Software 9686298179 sanovar_f@trigent.com

JOB DESCRIPTION Answer ACD calls related to technical issues of the users ranging from local desktop to applications and AV requirements. Respond to email and SRS requests for audio conference bookings. Act as conference operator for high profile calls. First line troubleshooting if problems are reported using diagnostic techniques. Translate user requirements to the system for event execution. Resolve booking issues and ensure latest information is made available for event setup. Remote setup and tear down of Audio Visual events including VCs as per the user requirements. Supporting the client in the use of AV Systems. Supporting Video Conferencing calls. Liaising with stakeholders to ensure successful execution of events Coordinate preventative maintenance to AV equipment. Troubleshoot AV / Event related issues during set up or during the actual call, as and when it arises Escalation when problems persist. Promote and adhere to the Company’s policy and procedures. Running metric reports. Any other responsibilities as requested by the lead and / or any designated member from the team. Should be flexible to work in any of the 24 x 7 shift. Skills: Excellent Communication

Detailed job description - Skill Set: Proven experience as a Kafka Developer Knowledge of Kafka Schemas and use of the Schema Registry Strong knowledge of Kafka and other big data technologies Best practices to optimize the Kafka ecosystem based on use-case and workload Knowledge of Kafka clustering, and its fault-tolerance model supporting High Availability Strong fundamentals in Kafka client configuration and troubleshooting Designing and implementing data pipelines using Apache Kafka Develop and maintain Kafka-based data pipelines Monitor and optimize Kafka clusters Troubleshoot and resolve issues related to Kafka and data processing Ensure data security and compliance with industry standards Create and maintain documentation for Kafka configurations and processes Implement best practices for Kafka architecture and operations Mandatory Skills(ONLY 2 or 3) Kafka Developer

Embedded C++ Knowledge in computer development: • Demonstrated skills in C, C++, Python and Bash developing Embedded application Software under LINUX operating system and Real time OS (e.g. FreeRTOS) • Good knowledge and current practice of STL (Standard Template Library) / C++ boost (or C++ 11 / C++ 14) • Development experience in "middleware" / application” / Low layer • Experience with in programming for Network technologies (L2/L3), TCP/IP or UDP protocols Computer skills: • OS : Linux Process : • SVN or GIT configuration management tool • Development methodology: V cycle / Agile • MISRA C / C++ Soft skills: • English : good level • Autonomous • Good communication skill • Good synthesis skill

Detailed job description - Skill Set: Overall 8+ years of experience in Data and Analytics with 5+ years of relevant experience working as Machine Learning Engineer with machine learning tools and technologies to deploy Machine Learning solution. Familiarity with agile development frameworks and collaboration tools (e.g., JIRA, Confluence). Python programming with OOPs concept, SQL, XML, YAML, Bash, JSON, Pydantic models, Class based frameworks, Dependency injections FastAPI, Flask, Streamlit, Python, Azure API management, API Gateways, Traffic Manager, Load Balancers Nginx, Uvicorn, Gunicorn, Gets energized by fast-paced environments and capable of supporting multiple projects - can identify primary and secondary objectives, prioritize time, and communicate timelines to team members. Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macys aspires to achieve every day in every way. Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision. Able to work a flexible schedule based on department and company needs Mandatory Skills Power BI, Python, Analytics modeling, ML

Role & responsibilities JD : • Source potential candidates from Job Portals. • Good communication skills • Ask for referrals from current employees and external networks • Promote our employer brand online and offline • Communicate with past applicants regarding new job opportunities • Maintain candidate database • Solid verbal and written communication skills • Ability to positively present our company and open roles to potential candidates • Effective time-management abilities Preferred candidate profile Fresher

Consultant Location : Hiring for both Bangalore and Salem Mandatory Points : 1. Good English Communication is required. 2. Should be Flexible with Night shits. 3. Looking for 2023 and 2024 Freshers. 3. Must have original Degree marksheets with PDC. US Consultant: is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of an identified mentor/lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement. Competencies: Ability to understand the basic nature of the domain and relating that to the entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc. Should have basic knowledge of Australian Mortgage and Title Insurance Concepts Ability to Retrieve relevant information using appropriate Online Business-related Websites Ability to use these tools to perform required search and collate information. Ability to Process Simple, Medium and High complexity tasks o Follow the set guidelines/framework while structuring all work products o Maintain compliance to the Quality metrics o Ability to display the culture of FTR (First Time Right) While processing orders o Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively Technical Skills: Educational Qualification and Experience: Minimum of 15 years of formal education Diploma/Graduate (Commerce/Art/Business Administration) Location : Hiring for both Bangalore and Salem Interested Candidate can send there 'RESUME' in this below mention mail nischitha_a@trigent.com Or can also contact us on 6366478114

Full Stack Development, Java, Spring Boot, Angular, Microservice development, Agile dev framework, Healthcare Imaging domain experience

Job description Consultant ( US Consultant/ Canadian Consultant / Australian Consultant ) Location : Hiring for Bangalore Mandatory Points : 1. Good English Communication is required. 2. Should be Flexible with Night shits. 3. Looking for 2024 and 2025 Freshers. 3. Must have original Degree marksheets with PDC. Consultant: responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement. Competencies: Ability to understand the basic nature of the domain and relating that to the entire value chain of mortgage and title insurance solutions, Timeshare property, Claims Servicing & Claims Prevention etc. Ability to Retrieve relevant information using appropriate Online Business-related Websites Ability to use these tools to perform required search and collate information. Ability to Process Simple, Medium and High complexity tasks o Follow the set guidelines/framework while structuring all work products o Maintain compliance to the Quality metrics o Ability to display the culture of FTR (First Time Right) While processing orders o Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively Technical Skills : Educational Qualification and Experience: Minimum of 15 years of formal education Graduate Interested Candidate can send there 'RESUME' in this below mention mail nischitha_a@trigent.com Or can also contact us on 6366478114 Role: Associate / Consultant Industry Type: BPM / BPO Department: Consulting Employment Type: Full Time, Permanent Role Category: Management Consulting Education UG: B.Com in Any Specialization, B.Sc in Any Specialization, B.B.A/ B.M.S in Any Specialization