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Travel GDS Consultant - Amadeus (Back-office Voice)

1 - 3 years

3 - 6 Lacs

Posted:7 hours ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Sutherland is seeking experienced and detail-oriented Travel GDS Consultants with a strong background in Amadeus Cryptic commands to support our growing travel operations. This role is suited for professionals who have hands-on experience in ticket issuance, exchanges, and refunds, and are passionate about delivering exceptional service in a back-office voice process.

Key Responsibilities:

  • Handle travel-related service requests through inbound/outbound voice communication.
  • Use Amadeus GDS (Cryptic platform) to manage airline bookings, issue/reissue tickets, and process exchanges and refunds.
  • Assist with flight cancellations, fare recalculations, and itinerary modifications based on customer needs.
  • Review and verify passenger and ticketing information to ensure accuracy and compliance with airline policies.
  • Coordinate with airline helpdesks or internal support teams to resolve complex booking/ticketing issues.
  • Maintain process quality and SLAs while delivering exceptional customer service.

Keywords/ Key Skills

  • Typing Speed: 30 WPM with 90% accuracy (mandatory).
  • Mandatory Experience:
  • 1-3 years of hands-on experience in Amadeus GDS (Cryptic) platform.
  • Preferred Experience:
  • Airline or travel agency ticketing operations with expertise in:

Ticket issuance

  • Voluntary/involuntary exchanges
  • Refund processing
  • Excellent verbal and written communication skills.
  • Flexible to work in rotational shifts, including night shifts, weekends, and public holidays.
  • Strong problem-solving skills and ability to work in a team-oriented environment.

Work Experince 18 months travel background

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Sutherland
Sutherland

Business Process Outsourcing (BPO)

Denver

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