Travel Consultant

GENERAL DESCRIPTION

Travel consultant role is to manage bookings for customers who are planning their travel using Airline portal & handle all travel related queries including refunds & amendments via OB/IB calls, chats & back-office functions.

KEY DELIVERABLES EXPECTED

• Excellent Verbal & Written Communications skills to connect with Internal & External Customers.
• Must have relevant Travel vertical experience and domain knowledge.
• Should be good in managing / handling customer queries & providing faster resolution.
• Confident in making follow-up calls to close the tickets.
• Able to handle both inbound & outbound calls.
• Sound knowledge on Amadeus/GDS/Sabre & any other relevant travel platforms
• Open for the rotational shift in 24X7 environment

QUALIFICATION

• Graduates/Under Grads
• Multi-lingual European languages (Optional)
• Certification in Travel Applications/Domain
• Functional knowledge of Microsoft Office software packages
• Basic knowledge on Google Suit (Docs, Sheets…etc.)
• Keyboard Skills – Good Typing speed (30 WPM)

KEY COMPETENCIES / KEY SKILLS

• Excellent Communication skills both written & verbal (English) European languages (optional)
• Team player and contribute towards Team goals
• Should be able to work in a high-pressure environment
• Flexible to work with roster offs & shifts
• Taking Ownership & act responsibly with Organization’s guidelines

Job Type: Fresher

Pay: ₹240,000.00 - ₹360,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person