54 Transition Planning Jobs - Page 3

Responsibilities: Plan, organize, and execute the transition of critical business processes from the client to internal teams. Liaise with clients and internal departments to ensure that all system and access requirements are in place for a smooth transition. Act as a key liaison between the client, internal stakeholders, and transition teams to facilitate effective knowledge transfer. Develop and maintain detailed transition plans. Ensure all activities adhere to the transition schedule. Capture the business process through video/Zoom conferences and document Standard Operating Procedures (SOPs) and Quality Control (QC) matrices. Identify and address any process exceptions or gaps with the client. Review the drafted SOPs with the client, incorporate feedback, and obtain final approval. Train the internal team on the transitioned processes to ensure operational efficiency. Conduct testing and job shadowing sessions to ensure that the team is fully trained and capable of handling the process. Evaluate the readiness of the operations team and successfully hand off the project to them for ongoing management. Key Skills: strong client-facing and stakeholder management abilities. Candidate should have 5+ years of experience in transition and knowledge transfer. Responsible for End-to-End transition. Excellent verbal and written communication skills. Proficiency in processing documentation and creation of SOPs. Ability to coordinate cross-functional teams and manage timelines. Experience with virtual collaboration tools (e.g., Zoom, MS Teams). Preferred Candidate Profile: Graduation in any stream is mandatory. Should have proficiency in writing SOP. Should be flexible with 24*7 shift.

Role: The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan. Do: Ensure effective transition as per project plan and timelines Implement transition plans and register new transitions - calendar and spreadsheet on the system Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts Schedule required meetings as directed by the Transition Manager and document meeting minutes Conduct data extraction of hours spent per transition and tracking against planned budget Assist the transition lead in the assessment of technology transition proposals as and when required Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues Prepare timely and accurate reports and dashboards as required by the stakeholders Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Track and follow up with relevant stakeholder for timely updation and data management of transition parameters Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition Stakeholder management Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition Provide timely assistance in case of an escalation and support resolution of escalations/ issues Manager - Transitions is a person who needs to take multiple waves / tracks of a transition and execute the project end to end (from Transitions Initiation till Closure). This person reports into the transition leader and is responsible for internal and external reporting and tracking. Key goals of the transition manager are to complete the projects within the given timelines and budgets while ensuring customer satisfaction Manage active transitions as assigned. Be the customer's SPOC for all questions, decisions, actions and updates as applicable. Support the project as the first escalation point for internal and customer issues. Drive governance calls and meetings for internal and customer updates. Plan for, conduct and manage relevant trainings to be delivered to transitions team. Participate in / conduct assessments to gauge the training needs of the team. Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables. Participate in creation and review of transition solutions for RFPs / RFIs and any other pre sales support as needed. Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables. Combining process migration activities along with IT implementation Gives customer distinct advantage as vendor manages both IT as well as the operations Optimization of the transition methodology reduce time, reduce costs, reduce risks, retain/ improve quality. Responsible for risk management understand the business and operational risks and develop and execute mitigation plans. Responsible for driving process specific business continuity planning.

Job Description We are seeking a highly experienced Senior Transition Manager to lead and deliver large-scale IT transition projects across multiple geographies and service towers. The ideal candidate will have a strong background in pre-sales solutioning, stakeholder management, and end-to-end transition delivery. Role & responsibilities Sales / Pre-Sales - Architect and shape transition solutions for large deals. - Respond to RFPs/RFIs with detailed transition strategies, timelines, and cost estimates. - Collaborate with bid teams, solution analysts, and architects to develop winning proposals. - Participate in client orals, due diligence, and BAFO presentations. - Build and maintain strong relationships with internal and external stakeholders. - Adhere to mandated processes and procedures. Transition Project Delivery - Lead transition projects for large engagements with multi-tower and multi-geography scope. - Ensure timely, cost-effective, and quality delivery of transition responsibilities. - Manage knowledge transfer and ensure smooth handover from project phase to Hypercare and BAU. - Monitor project effectiveness through regular reporting and metrics. - Identify scope changes and revenue opportunities. General Responsibilities - Mentor and coach transition team members. - Drive internal initiatives focused on process improvement and cost optimization. - Ensure compliance with organizational policies and training programs. - Regularly review and enhance transition methodologies. - Provide leadership oversight on organizational initiatives. - Actively participate in performance reviews and share learnings. Preferred candidate profile - Proven experience managing complex IT transition projects. - Strong communication, presentation, and stakeholder management skills. - Deep understanding of application management and transition services. - Experience in team leadership and delivery management. - Excellent analytical and strategic planning abilities. - Certifications: ITIL V3 (required), PMP / Prince2 (desirable), Agile (desirable). - Ability to adapt to changing priorities and tasks. - Proactive and self-driven approach

Life on the team: As a Senior Project Manager (SPM) in Computacenter you will manage entire transition projects delivered to a contractual services customer account or manage significant workstreams on very large and complex Transition projects. Your scope of activity can range from pre-sales (leading, scoping, estimating and designing the project or assuring the solution), through delivery and into closure. You will need to understand and work with creating commercial models. Your responsibilities will also include management and reporting, including the finances of the project. You will be a leader, guiding, motivating and directing others to achieve a common goal. Delivery of a successful project will include: building and managing your team, ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and internal stakeholders. Youll be responsible typically for take-on projects with an budget exceeding 500k. What youll do: The team are a global team based in the UK, Germany, France, Hungary, Spain, U.S., India, and Malaysia Youll engage with other areas within Computacenter as required, including: GIS, Group Managed Services Delivery Engines, Delivery Leadership, Consultancy, TRG (Engineering), Service Management and the Sales teams. Depending on the assignment, youll report to one of the following: a T&T Programme Manager or Programme Director or Service Director. You will lead a team and manage Project Managers & SMES from within our network of internal Delivery Engines (formerly known as ISPs). When leading a team, almost certainly, it will be a virtual and/or matrix delivery organisation. You may work independently as well as part of larger teams, often on customer sites. What youll need: Your overall responsibility is for the successful outcome for the project you are asked to lead in this; your responsibilities will be defined in the project control documentation and your Terms of reference. These will be delivered alongside the agreed financial outcome of the project you lead or are assigned against. In support of this, youre expected to broadly understand both what Computacenter sells and delivers and have a working knowledge of the technology/solution. Youll be responsible for delivering your assignments in accordance with the T & T Framework and the Deal Lifecycle Framework. Key areas of responsibility: 15-20 years of experience in Project Management (throughout the whole lifecycle) in Transition & Transformation. Project Management (throughout the whole lifecycle) Be conversant with and adhere to our methodology (the T & T Framework) for delivering high quality service outcomes of Transition/Transformation projects. In Pre-Sales, define scope, agree requirements, produce the cost model and plans and produce the required T&T artefacts (which may include other written responses), whilst following the correct governance and approval processes. Shape the solution and implementation approach during pre-sales. Create and/or maintain the Transition Project Plan; being fluent in the use of suitable tools like Microsoft Project. Run Project initiation Workshops to ensure that the project stakeholders understand and accept key information about the approach to the delivery of the project and their associated responsibilities. Manage the planned activities in line with financial rules and commitments. Create the required project control documentation which defines the approach, i.e. how the project will be delivered and ensure all relevant documents and logs are stored on the appropriate site (Quantum) and are up to date. Manage/enable the identified project resources (direct, matrixed via ISPs or third parties) necessary to deliver the agreed products/deliverables. Prepare and deliver weekly project Highlight or Checkpoint reports and participate in reviews with customers and the project team. Ensure all relevant documents, tools and logs are stored on the Quantum site and are up-to-date to enable central reporting. Regularly update all stakeholders and your team on progress against plan, by use of project Highlight or Checkpoint reports and participate in reviews with customers and the project team, as required. Manage risk and issues (including dependencies) and maintain the project risk & issue registers. Take or lead mitigation activities to reduce risk and resolve issues. Understand the impact of any issue on other projects or activities. Manage the activity in line with financial rules and commitments to deliver the commercial outcome of the project. Manage escalations using the appropriate channels and fully communicate with all stakeholders. Support the management of sub-contractor/ISP delivery, ensuring they meet their obligations as per the approved Statement(s) of Work (SoW) and/or internal resource requests and use the escalation process if required. If required, manage sub-contractor delivery, ensuring they meet their obligations as per the approved sub-contractor Statement of Work (SoW). Keep Computacenter Partner Management informed of sub-contractor performance, as required. Support positive recognition and/or interventions for your team members/colleagues and work with/support the ISP Team Leader(s) where improvements are necessary. Attend Governance and Assurance Boards, as required. Have a working knowledge of the Internal Service Providers and what services they provide in support of any project you are managing/delivering. Identify key lessons learned from delivered projects, share these with the rest of the GST Team and more widely in CC, and apply these to future projects. Change Management Communicate potential risks and issues (including dependencies) that are likely to require formal change to stakeholders as early as possible, to minimise future conflict/commercial exposure. Comply with/ensure the Change Management process is followed in the required timeframes to minimise Working at Risk/commercial exposure and optimise our contribution. Ensure changes are agreed with the customer, or commercial owner prior to commencing and additional work. If theres any change to the projects approved commercial baselined deliverables (as defined in the SoW) all relevant stakeholders must be informed. This should include changes to cost (including supporting cost models), revenue, scope, timescales and any service impact. Update the project plan to reflect changes once they are approved. A record of all change approvals needs to be maintained in the project data repository (Quantum). Business Management Be aware of the account strategy for your aligned account so that you understand the customers priorities. If you see any opportunities for additional growth projects during Transition, let the Account Team know about them so that they can be formally progressed. Contract Management Manage scope and understand the commercial baseline, supporting the development, negotiation and agreement of Statement of Work contract changes. Work with the allocated contract manager and lead Service Manager to agree customer changes to the scope, duration and costs of the project and ensure commercial acceptance of any change before work begins on its delivery. During the delivery of the project you will follow the commercial rules within Computacenter including the adherence to all Governance requirements. Financial Management Support and enable the successful delivery of the project to the agreed financial baseline to meet (or exceed) the Key Performance Indicators (KPIs). These are typically defined in the Transition SoW or Transition Contract Schedules. Support or manage the financial performance of the project by contributing to or maintaining the internal Project Finance Tracker/completing the scheduled monthly Project Financial Reports (PFRs), which require accurate forecasting, invoicing and pro-active cost management (following the 10 Primary Financial Requirements). Do not commence working without approved commercial cover. Relationship Management As the Lead T & T Manager, for your project or work stream youll act as the interface to all stakeholders, ensuring that a positive and constructive relationship is maintained to the benefit of all and supporting achievement of our Customer Satisfaction targets. You’ll build strong internal relationships with all key areas, including, Sales, Service, ISPs and Partner Management in support of any 3rd Party activity. People Management o You will be responsible for leading and shaping or contributing to the team to ensure the successful delivery of your assignment. Ensuring that all members of your project team are appropriately supported, heralded, motivated and engaged and that individual performance is managed in conjunction with the aligned Line Manager. o You will be proactive in providing appropriate feedback on performance and approach. Service Management Understand the key measures of service for the accounts to which you are delivering into, including detailed knowledge of SLAs, KPIs, XLAs. Understand link between Solution Design and ability to achieve target SLAs/KPIs o Build effective working relationship with the BAU Service Management and Sales Teams during Take-on projects