Job
Description
Job Overview: A Senior Business Consultant will play a vital role in fostering and maintaining client relationships, ensuring the successful delivery of OCM Deliverables related to implementation of the Global Capability Center for Staples-India. Key responsibilities: Client Relationship Management: Cultivate strong relationships with clients, understanding their needs and expectations. Serving as a main point of contact, addressing concerns, and ensuring client satisfaction throughout the consulting engagement lifecycle. Project Oversight: Should possess the ability to develop organizational change management (OCM) strategies that integrate with BPS solutions and meet client requirements. Detailed tracking of project timelines, deliverables, and collateral. Identifying and mitigating risks to ensure successful delivery. Strategic Planning: Collaborate with clients to understand their business needs and objectives, aligning the project deliverables accordingly. Provide strategic guidance and recommendations to clients, demonstrating a deep understanding of their industry / stream. . Organizational Change Management: Analyze current organization to identify stakeholder groups, their information needs, and respective spheres of influence Identify client communication vehicles, training methods, and supporting technology for integration into engagement plans Provide engagement plans for driving adoption of BPS solutions and transformations Experience identifying training needs and facilitating the development of training materials General awareness of training strategies like Train-the-Trainer and Train-the-Class Working knowledge and experience working on outsourcing, transitioning process services, business process re-engineering, or process optimization projects Experience with human resource OCM considerations and practices Experience identifying, training, and deploying change networks Identify assessment strategies and tools for gathering feedback to evaluate the effectiveness of engagement plan Coach client leaders, process owners, and change leads on best practices for managing stakeholder expectations and perceptions Recommend and draft, when necessary, communication or training collateral for informing, educating, and influencing stakeholder support, acceptance, and engagement Possess ability to craft effective survey questions and materials for gathering periodic feedback Lead teams to secure positive outcomes for organizations Develop domain / industry knowledge to allow you to craft clear, concise, and relevant communications during transformations and transitions Suggest changes to improve the overall structure of the business and examine employee job roles Recognize opportunities throughout delivery for OCM to step into information gaps, points of resistance, or to during quick wins to communicate effectively with stakeholders Lead teams to secure positive outcomes for organizations Project Execution and Quality Assurance: Lead project teams in the planning, execution, and delivery phase of client consulting engagements. Monitoring project timelines, budgets, and requirements of consulting resources for ongoing and upcoming opportunities. Proactively identify and resolve potential issues to ensure delivery of high-quality solutions that meet or exceed client expectations. Stakeholders communication & Team Leadership:
